Content Reviewer – Process Associate – English – On Site Lisbon

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Content Reviewer Process Associate English On Site Lisbon!

In this job you will be responsible for keeping the digital streets safe for our communities across the world!

Responsibilities
Understand and remain up-to-date with content policies and guidelines shared by the customer
Analyze online videos social media web page and advertising content for compliance
Examine the content which could be in text image audio video or other format daily
Identify content that is not in compliance with requirements and flag for action
Give feedback for policies/tools/processes improvements
Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
Train other team members regarding the daily tasks whenever urgent and requested by the manager
Perform tasks requested by the manager to ensure KPIs and all performance metrics are met
Uphold positive working environment in all internal/external interactions
Willingness to learn and work on a dynamic project
Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature such as (but not limited to) graphic violence self harm child abuse and hate speech.

Qualifications we seek in you!
Minimum Qualifications / Skills

Proficient level of English min C1.
Previous experience in content moderation would be an asset
High School Degree
Understand and remain up-to-date with content policies and guidelines shared by the customer
Analyze online videos social media web page and advertising content for compliance

Preferred qualifications
Trust & Safety Experience preferably content labelling and/or moderation
Neutral mind-set to digital content that needs classification & policy review
Strong emotional intelligence and resilience
Accurate and critical work attitude

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.