Operations Manager, Loan Processing
Operations Manager, Loan Processing
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team:
Upstarts Loan Processing team is seeking a highly skilled and motivated Operations Manager to help lead our Personal Loans Team. The Operations Manager will be responsible for overseeing the day-to-day operations of the Personal Loan department managing team production and outcomes and providing leadership and guidance to a team of associates and Associate Operations Managers. The ideal candidate will have a strong background in people management operations and a proven track record of driving results in a fast paced environment.
As the Operations Manager Loan Processing at Upstart you will be responsible for ensuring the Personal Loans team is meeting all target KPIs such as productivity turnaround times and touch rates schedule adherence and quality. The Operations Manager will work closely with other key leaders across Upstart to help guide and implement strategies for the department. Additionally the Operations Manager will be responsible for providing leadership coaching and mentorship to associates and associate managers.
How youll make an impact
- Manage and oversee the daily operations of the Personal Loans team ensuring efficient and effective workflows and processes.
- Help develop and implement strategies to optimize team performance and achieve department goals and targets.
- Monitor team performance metrics and KPIs identify areas for improvement and implement corrective actions as needed.
- Collaborate with other departments including Product and Engineering Learning and Development and Quality assurance to ensure seamless operations and adherence to company policies and procedures.
- Prepare and present reports and updates on team performance including key metrics trends and areas of improvement to senior management.
- Work closely alongside the Head of Personal Loans Workforce Management and Finance to ensure staffing conditions are being optimized.
Minimum Qualifications
- 2 years of people management experience demonstrating strong leadership and interpersonal skills with the ability to motivate and inspire others to achieve their full potential.
- Excellent communication skills both written and verbal with the ability to effectively communicate with team members and senior management.
- Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.
Preferred Qualifications
- 3 years of people leadership experience in an operations environment.
- 2 years of collections and/or servicing experience.
Position location This role is available in the following locations: Columbus Ohio
Time zone requirements The team operates on the East coast time zones.
In-Office requirements. You will be required to work from the Columbus office 2 days per week.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-Associate
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Manager
Employment Type
Full Time
Key Skills
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