Ride Dispatch Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you organized reactive and thrive in fast-paced environments Were looking for a Ride Dispatch Agent to coordinate and monitor taxi rides ensuring timely and efficient service between our clients and drivers.
Your Role:
Ensure the planning assignment and real-time tracking of rides to guarantee a smooth fast and high-quality service between clients and drivers.
Key Responsibilities:
- Receive and process ride requests (via system app or phone).
- Plan and assign rides to available drivers based on their location availability and operational priorities.
- Optimize routes to reduce wait times and lower operational costs.
- Monitor rides in real time and respond to unforeseen events (delays cancellations incidents).
- Maintain continuous communication with drivers to provide support and instructions.
- Handle urgent situations and find quick solutions to ensure customer satisfaction.
- Update system data accurately (ride status vehicle availability incidents).
- Report operational issues to management (vehicle breakdowns driver absences workload surges).
- Contribute to the improvement of dispatching procedures and fleet optimization.
Required Skills:
- Proficiency in computer tools and/or dispatching software.
- Excellent organizational skills and ability to manage priorities.
- Ability to work under pressure and handle unexpected situations effectively.
- Strong communication skills (with drivers clients and team members).
- Analytical thinking and quick decision-making abilities.
- Good geographical knowledge of the service area (a strong asset).
- Strong customer service orientation.
Profile:
- Minimum High School Diploma (Baccalaureate).
- Experience in a similar role (dispatching call center transport or logistics) is a plus.
- Willingness to work flexible hours including weekends and public holidays if needed.
- Dynamic rigorous responsive and results-oriented personality.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Customer Care Management
- Customer Service
- Geotechnical Engineering
- Defense
- HACCP
About Company
With the super app Yassir, you can access on-demand daily services such as ride-hailing, food and grocery delivery, and payments
