Applications Clerk MET 25027

About Us

Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.

We contribute to the prosperity of Nova Scotia by helping individuals and families find a home thats right for them at a price they can afford in a healthy and vibrant community that offers the services support and opportunities they need.

We accomplish this by working closely with other levels of government as well as private and community partners. Across its districts NSPHA provides more than 11200 safe affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotias housing stock. Their responsibilities include administering tenant applications and placements collecting rent resolving tenant issues and maintaining and repairing properties.

About Our Opportunity

Under the direction of the Applications Supervisor the Applications Clerk provides support to the supervisor and staff of the department as well as services to callers and visitors to the Metropolitan District.

Primary Accountabilities

• Respond to or redirect all general incoming calls/emails to the Applications Department.
• Provide applicants with wait list information; maintain cancelled application files.
• Maintain electronic and paper records/files related to applications and transfers.
• Keep accurate records of phone calls mail confirmations etc. for files as received.
• Maintain a registry of Priority Access files.
• Produce client/tenant-related letters.
• Process online applications for eligibility.
• Provide backup for Switchboard/Receptionist duties as required.
• Complete service tickets
• Other assigned duties.

• Business Administration or Secretarial diploma program plus two years related experience.
• Computer skills and competency in desktop software including Microsoft Office with strong keyboarding skills.
• Excellent knowledge of office procedures and practices are required to maintain accurate and secure files track and follow-up information/report requests.
• Interpersonal skills to deal with co-workers tenants contractors and vendors other departments and the public in a positive tactful courteous and cooperative manner.
• Ability to exercise tact discretion sound judgment and initiative when investigating questioning and dealing with inquiries requests and submissions that are sensitive and confidential in nature.

Assets

• Working knowledge of Yardi Property Management software.
• Multilingual; fluent in English and Arabic.

Competencies required at this level of work are Compliance Knowledge Problem-solving Skills Organizational and Time-management skills Client Orientation and Communication.
Equivalency

An equivalent combination of training education and experience may be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
If you are a team player who is passionate about improving the lives of Nova Scotians you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks. Offer of employment is conditional upon the completion of all applicable background checks the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks drivers abstract and confirmation of education credentials.

Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.

We contribute to the prosperity of Nova Scotia by helping individuals and families find a home thats right for them at a price they can afford in a healthy and vibrant community that offers the services support and opportunities they need. We accomplish this by working closely with other levels of government as well as private and community partners.

Across its districts NSPHA provides more than 11200 safe affordable homes as part of its Housing Services to seniors and families. District offices manage the day-to-day operations of Nova Scotias housing stock. Their responsibilities include administering tenant applications and placements collecting rent resolving tenant issues and maintaining and repairing properties.

Based on the employment status eligibility and union agreement the NSPHA offers its employees a wide range of benefits such as Health Dental Life Insurance Pension General Illness (Short and Long Term) Vacation and Employee and Family Assistance Programs and flexible working schedules.

Classification: CL 13
Salary Range: $21.45 hourly
Work Week: 35 hours

Note: This is not a Civil Service position.

We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups you are encouraged to self-identify on your cover letter or resume: Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your application.

To Apply

Please merge your cover letter and resume into one document when the cover letter or resume please quote the competition number and name.

Our preferred method of applying is through Career Beacon.

Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however only those selected for an interview will be contacted.