Information Technology Manager - Program and Project Delivery
Information Technology Manager - Program and Project Delivery
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Job Description
JOB SUMMARY
Management of multiple functional areas and/or business areas and cost centers or Global responsibility for a functional area or initiative.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership and Management Responsibilities
Recruitment and Retention :
Recruitment of IT personnel
Coordination with HR with recruitment activities including interviews job offers negotiations etc.
Adhere to local or remote HR or plant policies and procedures
Employee and Team Development:
Participate in 360 review plans for peers and Sr. Management
Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals
Support Business Requirement by allocation of resource and provide the reference for IT in Company investment for new business or new projects. Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required fulfilling the job this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
Coaching and Mentoring of staff
Performance Management:
Performance management Preparation and delivery of Performance Reviews Personnel Development Plans Training plans Terminations Turnover Succession Planning Reward and Recognition programs etc
Perform Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements
Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics results against project timelines training documentation attendance records knowledge of operational goals and responsibilities personal development goals.)
Solicit ongoing feedback from designated managers supervisors peers and team members on team members contribution to the team. Provide ongoing coaching and counseling to team members based on feedback.
Establish new measurement systems if/where possible
Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements. Analyze and report on your trends for site or area or areas under your reporting structure
IT Scorecard and Performance Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet Customer SLAs requirements
Communication:
Ask questions; encourage input from team members
Provide regular updates to appropriate managers
Interface with Regional staff and related projects
Confer with reporting manager on complex or unusual situations
Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field
Functional Management Responsibilities
Business Strategy and Direction:
Attend Cross regional meetings and strategy events
Understand and embrace the business and IT strategic direction
Define develop and implement a department strategy which contributes to the business strategic direction
Develop and communicate an understanding of the business strategy as it pertains to the department
Understand and communicate business strategy and develop application & technical infrastructure to support this strategy
Deliver IT services in line with business requirements
Forecast Development and Accuracy/Cost Management:
Financial Management / Cost Center Management; forecasting of costs and management of IT financials for your IT cost center including variance analysis. Management of Assets Capital Costs Prepare ROI related documentation and Business Cases. Prepare and Analyze financial data and results. Create action plans as needed
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks elimination of non-value added processes or complete re-engineering of processes and systems.
Technical Management Responsibilities
Direct Management of Information Technology Managers and or Supervisors
Set direction in consultation with IT senior management to Regional Staff
Management and Participation of Acquisition related duties within the region
Management and Participation of Greenfield related duties within the region
Travel to sites and corporate to meet with staff and management
Security and SOX management and compliance for all IT related tasks at the sites reporting to you.
Pursue implement and enhance Best Practice to drive operational excellence in area of responsibility
Quality Assurance of service within IT for site or area or areas reporting to you. Analyze results create improvement plans and measure improvement.
Ensure 100% adherence to all company policies and procedures (i.e. Security Health Safety and Quality)
Serve as escalation point for IT issues
Ability to work effectively under pressure with constantly changing priorities and deadlines
To be dependable and conscientious in all work performed
Comply and follow all procedures within the company security policy.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
Strong Technical skills and/or Strategic Skills
Strong Analytical skills and Quality Standards
Commitment to Customer Service
Proven success in Project Management of global related projects
Ability to participate in projects to ensure global readiness
Experience in ensuring processes/people are in place to support regional and global areas of responsibility
Strong knowledge of Licensing and Contracts
Strong knowledge of regional logistics operations and industry
Proficiency in use of personal computers Microsoft Office products (Excel Word and PowerPoint) and e-mail skills required.
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelors degree required. Preferred degree in Computer Science or Management Information Systems.
Minimum of 8 or more years work-related experience required in Jabil IT position or equivalent external work experience including at least 5 years experience in a supervisory or management role.
Or a combination of education experience and/or training.
Require years of experience managing projects and people. Extensive knowledge of project management processes and solution delivery to support team of Project Managers required. Project Management domain expertise in a few of following areas such as: SAP SDLC Manufacturing Systems Order-to-Cash and Procure-to-Pay processes B2B (EDI) integration Implementations projects M&A or projects supporting regulated markets preferred. PMP certification preferred.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities
Required Experience:
Manager
Employment Type
Full-Time
