Central Product Owner AI - WB FCP

Your Role as Central Product Owner

As the Central Product Owner (CPO) for our CDD Digital Journey you are responsible for driving the digital transformation within our WB Financial Crime Prevention (FCP) domain. We are evolving the Customer Due Diligence (CDD) process from manual to meaningful. While focusing on developing our employee workflow solution we are also committed to fully digitizing the CDD outcomes and leveraging AI to assist in automating the daily repetitive tasks we currently face. Additionally we ensure that our end-clients are supported in a fully digital manner to maximize client satisfaction and minimize client effort.

As a CPO within the FCP domain you are at the heart of this change and responsible for managing our capability-oriented team setup. You bridge the gap between business needs and delivery teams balancing innovation operational impact and employee/client centricity.

You proactively anticipate dependencies and collaborate across Wholesale Banking tribes countries and other ING organizations to design a seamless user experience across products countries and channels. Your detailed roadmap guides our stakeholders and your excellent communication skills ensure everyone knows what to expect.

You manage and prioritize the product backlog using data-informed decision-making working closely with the Change Board and other governance bodies to ensure high-value delivery. As a key liaison across the FCP teams and delivery tribes you ensure transparency alignment and engagement throughout the change lifecycle.

Additionally you oversee first- and second-line incident resolution ensuring stability and responsiveness across the digital product landscape. You take ownership of risk management and maintain a strong focus on IT governance and controls.

In the AI journey your focus is on developing and scaling AI capabilities that enhance the effectiveness and efficiency of the Customer Due Diligence (CDD) process. Working closely with data scientists and engineers you translate real-world use cases into actionable AI featurestargeting solutions that reduce manual work shorten throughput times and increase analyst productivity without compromising on compliance or quality. You align closely with the Centre of Excellence and Operations to ensure relevance and validation of solutions.

You own the AI roadmap across the Financial Crime Prevention (FCP) domain and support the Change Lead in shaping the long-term AI strategy. Your initial focus is on high-impact generative AI (genAI) use cases behavioral modelling and targeted EDR interventions. At the same time you lay the groundwork for a shift towards more agentic AI capabilities in the near future.

You lead the identification design and delivery of AI solutions across the digital CDD journey ensuring they are embedded responsibly and meet INGs regulatory ethical and risk standardscovering explainability fairness and data privacy. You work in close collaboration with teams in Workflow Regulatory Policy Data and Compliance to ensure seamless integration and alignment.

You maintain a strong partnership with the WB Analytics & AI (AA) team as your key technology provider ensuring consistent delivery and scaling of AI solutions.

Key Responsibilities

Product Strategy & Design

• Translate real-world user needs into high-impact AI use cases that reduce manual work speed up throughput and boost analyst productivitywithout compromising compliance or quality.
• Ensure responsible delivery of AI models in line with INGs standards on explainability fairness and data privacy working closely with the WB Analytics & AI team.
• Collaborate across Workflow Data Policy Compliance and Operations to ensure AI is seamlessly embedded into the end-to-end digital CDD journey.
• Maintain and develop the Q6 product roadmap to deliver long-term business value and operational impact ensuring that business value is validated post-delivery to measure impact effectively.

Governance

• Provide input and participate in the regular QBR review cycle where progress is monitored planning is communicated and priorities are set.
• You provide bi-weekly updates into the FCP change board to inform all relevant stakeholders and prepare clear decision and information requests when needed.
• With your colleague CPOs you ensure that dependencies between the teams are actively managed and you inform transparently on any impediments you foresee.
  

Backlog Ownership & Prioritization

• Prioritize AI model development training and integration tasks ensuring alignment with business goals and compliance requirements.
• Maintain high-quality actionable backlog items to guide development teams effectively.

Stakeholder Management

• Act as the central point of contact for the products change journey maintaining strong alignment with business Tech compliance and other key stakeholders.
• Drive stakeholder engagement ensuring clarity around the product vision priorities and delivery expectations.
• Engage with data science teams legal and compliance stakeholders to ensure AI solutions are ethical explainable and aligned with regulatory expectations.

Incident & Issue Management

• Manage first- and second-line incidents related to the product coordinating resolution and ensuring root causes are addressed through product improvements.
• Monitor AI model performance and drift ensuring timely retraining and updates to maintain accuracy and relevance.

Risk & Compliance

• Ensure AI models comply with internal and external standards for fairness transparency and accountability and that appropriate controls are in place for model governance
• Proactively assess and mitigate risks during the design and delivery phases embedding compliance into the product lifecycle.

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you stay curious keep learning and continue developing into an even more impactful version of yourself.

As a Central Product Owner you will need:

• AMasters degreeor equivalent academic background supported by relevant practical experience.
• At least5 years of experience in Wholesale Banking gained in either front office (Business) or back office (IT/Operations) is a pre.
• A minimum of5 years of relevant Analytics experience ideally in Data or Analytics.
• Relevant experience in genAI and Agentic AI product development is a strong pre
• A strong track record indriving and implementing change with a focus on improving end-to-end processes.
• Experience working inAgile environments with a solid understanding of product ownership and delivery cycles.
• The ability to operate effectively inmulticultural and cross-functional settings.
• Fluent in English speaking and in writing.

You bring:

• Strong stakeholder management skills with the ability to align and engage across WB business lines and ING locations.
• Anatural drive for completion creative thinking and a proactive mindset.
• A deep understanding of thedynamics and challenges of international organizations.
• The ability tomotivate teams promote collaboration and drive performance across domains.
• Aself-steering cross-functional working style with the confidence to lead through ambiguity and change.

Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

25-28 vacation days depending on contract

Pension scheme

13th month salary

8% Holiday payment

Hybrid working

Personal growth and challenging work with endless possibilities

An informal working environment with innovative colleagues

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.