German Speakers - Customer Service Representative in Malta

Sliema - Malta

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: German Customer Support Specialist Malta

Location: Hybrid Malta
Work Schedule: Full-time (40 hours per week)

Shifts: 7:00 am 3:30 pm / 3:30 pm 12:00 am (rotational)
Days off: 2 rotational days

Language Requirements:

C2/Native German
B2 English

Training: Onsite training provided

Role Overview:
We are seeking a German-speaking Customer Support Specialist to join our team in this role you will handle customer support via live chat and email ensuring a high-quality customer experience. You will also contribute to maintaining a safe and compliant online environment.

Key Responsibilities:

Respond to customer inquiries via live chat and email in a timely and professional manner
Provide clear accurate and helpful information to customers
Moderate user-generated content to ensure compliance with company policies
Identify and escalate potential risks such as fraud or policy violations
Document interactions and resolutions accurately
Collaborate with colleagues to continuously improve customer support processes

Requirements:

Native or C2 level in German with excellent grammar
Minimum B2 level in English
Strong communication skills and attention to detail
Ability to work in hybrid shifts including evenings and weekends

Additional Notes:

Candidate must provide either a criminal record clearance or two references from previous employers upon arrival in Malta. Without this the hiring process will be put on hold or ended.
Free company transport is provided with pick-up/drop-off points

Job Title: German Customer Support Specialist Malta Location: Hybrid Malta Work Schedule: Full-time (40 hours per week) Shifts: 7:00 am 3:30 pm / 3:30 pm 12:00 am (rotational) Days off: 2 rotational days Language Requirements: C2/Native German B2 English Training: Onsite training prov...