Sacramento Outreach and Engagement Specialist (ECM)
Sacramento Outreach and Engagement Specialist (ECM)
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Job Description
APPLICATION DEADLINE: 10/03/2025
DESIRED START DATE: 11/03/2025
CLICKHEREOR PASTE THE LINK BELOW INTO YOUR WEB BROWSER TO ACCESS THE APPLICATION.
WILL NEED THE JOB DESCRIPTION FOR THIS POSITION TO COMPLETE PARTS OF THE ONLINE APPLICATION. CLICKHERETO DOWNLOAD THE JOB DESCRIPTION OR COPY AND PASTE THE LINK BELOW IN YOUR BROWSER:
POSITION OVERVIEW
The Outreach and Engagement Specialist (OES) reports to Cal Voices CalAIM Quality Assurance Manager and works in the Enhanced Care Management (ECM) program operating in Alpine Amador Calaveras El Dorado Placer Sacramento San Joaquin and Stanislaus Counties. The OES provides administrative and practical support to the Enhanced Care Coordinators (ECCs) on the ECM team; identifies and locates individuals eligible for ECM services; conducts centralized client referral and eligibility verifications; monitors and reviews clients eligibility insurance and authorization for ECM services; communicates with Medi-Cal Managed Care Plans; sends relevant information to clients care teams; and tracks documents and reports ECM referrals. The OES also specializes in field-based client-facing engagement assesses and enrolls clients in ECM services directly within community settings and provides warm hand-offs of clients to their assigned ECCs. Successful OESs are people-oriented and possess knowledge of the local communities within Cal Voices ECM service areas. This is a fast-paced work environment where new tasks unexpectedly arise and priorities frequently shift so organization effective time management personal flexibility internal motivation and a sense of humor are also essential. OESs must possess a Medi-Cal Peer Support Specialist Certification Community Health Worker Certificate or other relevant paraprofessional credential.
Cal Voices is a consumer-operated organization that employs peers all of in its client-facing programs. As such OESs must possess direct (firsthand/personal) lived experience that aligns with one or more of Cal Voices ECM Populations of Focus (see Minimum Qualifications: Lived Experience). Individuals from traditionally-underserved populations (BIPOC LGBTQ veterans immigrants refugees etc.) or who are fluent in Spanish or another threshold language1 are strongly desired in this role.
MINIMUM QUALIFICATIONS
- Lived Experience:Direct (firsthand/personal) lived experience of any of the following:
- Recovery from a severe mental illness and/or substance use disorder
- Homelessness
- Incarceration in a jail prison or other correctional facility
- Managing a chronic disabling or life-threatening medical condition
- Involvement in the child welfare system/foster care as a child or youth
- Education: A high school diploma GED or equivalent (an associates degree or some college in a relevant field is preferred)
- Professional Credential: A Medi-Cal Peer Support Specialist Certification Community Health Worker Certificate or other relevant paraprofessional credential (within 60 days of hire)
- Work Experience: At least two years of professional experience performing all or most of the Core Functions of this position (see Job Duties: Core Functions)
- Proficient computer skills including electronic health records systems and documentation
- A current and valid Class C California Driver License
- Immediate access to reliable personal transportation throughout the workday
- Auto insurance coverage meeting the minimum legal requirements in California
- Ability to perform all of the Job Duties for this position with or without a reasonable accommodation
- Possession of the Required Knowledge Skills and Abilities for this position
- Ability to meet all of the Physical and Mental Requirements for this position
- Willingness to undergo a criminal history screening if offered this position
DOWNLOAD THE JOB DESCRIPTIONHEREORCOPY AND PASTE THE LINK BELOW IN YOUR BROWSERTO VIEW THE JOB DUTIES AND REQUIRED KNOWLEDGE SKILLS AND ABILITIES FOR THIS POSITION YOU WILL NEED THE JOB DESCRIPTION TO COMPLETE PARTS OF THE ONLINE APPLICATION: AND MENTAL REQUIREMENTS
The frequencies listed below are based on estimated annual averages. Actual frequencies may vary.
Regularly:daily/ongoing; Often:1-2 times/week;Occasionally:1-2 times/month;Rarely:1-2 times/year
The Outreach and Engagement Coordinator is required to:
- Regularly perform all of the Job Duties for this position with or without a reasonable accommodation
- Regularly apply the Required Knowledge Skills and Abilities for this position
- Regularly work 7.5 hours per day and 37.5 hours per week Monday-Friday between 8:00 am-5:00 pm
- Regularly work from their Assigned Worksite at least three days per week
- Occasionally work additional hours as program needs dictate
- Often drive to/from various locations in Cal Voices ECM service areas
- Often meet face-to-face with clients in the office their homes correctional facilities and community settings
- Often attend meetings activities and events held both virtually and in-person
- Rarely travel overnight to attend conferences trainings and events held in distant locations
- Regularly use a computer the internet electronic equipment and digital devices
- Regularly perform substantial typing
- Regularly sit or remain stationary for most of the workday
- Regularly write notes or otherwise document and organize important information
- Regularly communicate clearly and effectively with others both orally and in writing
- Regularly read analyze summarize and organize information from a variety of sources
- Regularly explain healthcare concepts to individuals with varied levels of education and understanding
- Regularly perform basic math calculations (counting adding subtracting multiplying dividing averaging)
- Regularly manage distractions and interruptions; maintain focus and productivity throughout the workday
- Regularly make decisions and engage in ongoing problem-solving
- Regularly maintain resilience and utilize effective coping techniques in response to work-related stressors
- Regularly address issues problems and challenges with their Manager/Supervisor as soon as they arise
COMPENSATION AND BENEFITS
Disclaimers: Employment at Cal Voices is strictly at-will. Position sustainability relies on the continuity of existing contracts and funding levels. Although not guaranteed future pay increases may be given based on revenue growth demonstrated skills quality of work performance and/or value of the employees contributions to the agency.
- Starting Compensation: $28.21/hour
- Benefits:This position is eligible for employer-paid medical (up to 95%) dental (100%) vision (100%) and life insurance (100% of $50000 policy) plans. Eligible employees may purchase family/dependent health benefits and additional life insurance through these plans. Optional benefits include voluntary participation in Cal Voices 403(b) retirement plan pre-tax health and dependent care accounts long term disability plan and more.
- Paid Time Off: Up to 20 days per year
- Paid Holidays: Up to 13 days per year
APPLICATION INSTRUCTIONS(PLEASE READ CAREFULLY)
- You must complete Cal Voices online application.Submitting your name and contact information in response to this job announcement is not sufficient. We will not consider resumes or other application materials by email fax mail in-person or any other method outside of our online application. The link to the online application is provided in this job announcement.
- Do your homework.We want to hire the right person not a warm body. Do not apply if you do not meet all of the Minimum Qualifications for this position. Learn about Cal Voices who we are and what we dobefore you apply. Check out our website (and) to read about our programs values and governing philosophies. Your application will reveal your level of interest in this position and desire to work at Cal Voices.
- Be prepared.A link to the job description is provided in this job announcement. Download the job description for this position and read it thoroughly to confirm this opportunity is right for you. Keep a copy of it with you when completing the online application as several questions will ask you to respond to specific information in the job description. You must upload an electronic copy of your resume in the online application. A separate cover letter isnotrequired or desired. The online application asks you to provide the names and contact information for two professional references so make sure this information is up-to-date and ready to go.
- Take your time.The online application may take up to 30 minutes to complete as it replaces the need for a cover letter and screening interview. You can save your progress at any time and return later to complete your application before the deadline. When reviewing your application we will consider how your responses reflect your qualities as a potential employee. Your ability to follow instructions and pay attention to detail as well as demonstrate your thoughtfulness thoroughness accuracy spelling and grammar all matter. Slow down and make your responses count.
If you have any questions about this position please contact:
Contact Person: Stephanie Ramos Program Manager
Email/Phone: /
Email Subject Line: Outreach and Engagement Specialist Position (Sacramento)
APPLICATION LINK: Experience:
Senior IC
Employment Type
Full-Time
