Technical Account Manager
Technical Account Manager
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
About the Team
The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate build and innovatepowered by agentic AI and Miros world-class platform.
About the Role
We are seeking aTechnical Account Manager (TAM)to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM you will act as afractional strategic advisorguiding customers through workflow optimization driving AI-powered adoption and embedding Miro into their innovation operating models to secure long-term value and partnership.
TAMs are key players in evolving how the worlds most innovative companies Discover Define and Deliver new products and services. Operating with a high degree of autonomy you will combine product knowledge strategic insight technical fluency and change management expertise to drive measurable outcomes for your customers.
What youll do
Workflow Optimization
- Guide customers in designing and evolving workflows across the DiscoverDefineDeliver innovation lifecycle
- Recommend integration strategies and automation opportunities that drive alignment speed and business value
- Provide guidance on embedding Miro into the customers existing systems and ways of working
Technology Optimization
- Monitor platform health engagement usage patterns and feature adoption
- Deliver proactive insight-driven recommendations to deepen adoption of Miros core and emerging AI capabilities
- Assess the customers technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Change Management & Scaling
- Equip internal champions with strategies to scale adoption across departments regions and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices governance and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Strategic Alignment & Continuous Improvement
- Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs) showcasing progress against business goals and demonstrating tangible ROI
- You will provide robust adoption reporting and business outcome analytics influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
- Provide adoption reporting and business outcome analytics to inform ongoing strategy.
What youll need
- 5 years inconsultingtechnical account managementcustomer success or similar roles inenterprise SaaS
- Strong technical fluency: familiarity withAPIsintegrations and enterprise IT ecosystems
- Proven ability to leadworkflow optimizationplatform adoption andchange management initiatives
- Expertise inplatform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity withcollaboration toolingandproduct/service development workflows is a plus
- Highly proactive strategic thinker with a strong customer outcome orientation capable of operating independently and navigating ambiguity
- Willing to travel to customer sites up to 25%
Whats in it for you
- 401k matching Competitive equity package
- Excellent Medical Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2000 of charitable donation matches each year
Required Experience:
Manager
Employment Type
Full Time
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