System Administrator Intermediate/IT Administrator II

Highlights:

• Our Team is very motivated for the success of the mission also the contract is very flexible with hours.
• The Team is separated into 7 different tasks and each task has its part in order to guarantee the success of the mission/warfighter.
• Youll have the opportunity to review the different technologies and understand our environment and the impact across the globe.
• Customer support is a huge factor for our Client and to understand the requests from around the world.
• Youll become well-versed in Windows Servers Nutanix ESXI along with other technologies.

Typical Day: Desktop support administrator is highly dynamic and centers around solving technical issues for end-users. A significant portion of the day is spent handling and prioritizing support requests with the remaining time dedicated to projects system maintenance and documentation..

Tasks:

• Install configure and upgrade desktop hardware operating systems and software.
• Diagnose and resolve end-user issues (software errors hardware failures network problems).
• Troubleshoot printing issues (drivers queues printer connectivity).
• Reset or unlock user accounts and passwords.
• Set up new desktops laptops monitors docking stations and peripherals.
• Ensure systems have updated antivirus/antimalware protection.
• Apply patches and updates to operating systems and applications.
• Install configure and troubleshoot standard business applications (Office browsers collaboration tools).
• Push software updates via MECM PowerShell or other management tools.
• License tracking and compliance.
• Respond to tickets phone calls chat requests and walk-ups.
• Escalate complex issues to higher-level support or specialized teams.
• Document troubleshooting steps and resolutions in the ticketing system.

Requirements:

Education: Bachelor s Degree in computer science information science engineering business or related scientific or technical discipline or equivalent in accordance with Education/Experience. (Desired not required)

Education Substitution: Two (2) years experience may be substituted for an associates degree.

Experience: Four (4) Years.

• Must be a US Citizen.
• Must be able to obtain and maintain an active DoD Secret Clearance.
• Must have at least four (4) years of relevant experience working in an IT or Service Desk environment.
• Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g. CompTIA Security or CompTIA Server).
• Experience providing IT support services and troubleshooting across mixed environments servers mobile devices A/V equipment and Active Directory.
• Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM) etc.) and troubleshooting command specific applications.
• Ability to work in a fast-paced and constantly evolving environment.

**** Certifications IAT Level II. (Security CE) ****

• Security clearance/IT access requirement Secret/IT level II.
• Investigation requirement Tier 3 (T3) (equivalent or higher).
• Computing Environment (CE) Certifications to be determined by government upon final job assignment.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Able to multitask prioritize and manage time efficiently Accurate and precise attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical quantitative and organizational skills.
• Good interpersonal skills and communication with all levels of management.

Desired Qualifications:

• Microsoft Certified Modern Desktop Administrator Associate or equivalent.

Physical Requirements: Ability to lift and move desktop equipment.

Shift & Work Schedule:

• Shift work required.
• The Contract has the flexibility to allow employees to work either 8 hours for 5 days and/or 10 hours for 4 days along with weekend and night coverage at the Program Managers discretion.
• Note differential is not provided.

Clearance: US Interim Secret/US Secret clearance required

Citizenship: Current US Citizenship required

Location: Clarksburg WV

Ideal Innovations Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or veteran status.

Ideal Innovations Inc. is a VEVRAA Federal Contractor.

Required Experience:

Unclear Seniority