Senior Director, Professional Services

Were a high-growth software company with a big mission: empowering K-12 district teams to do more with less.

At LINQ we get K12. Thats why we help districts transform K-12 school operations with best-in-class cloud-based software solutions built to help districts return more resources to finance HR nutrition management and payments into a single secure platform LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually process payroll for 364000 educators administrators and staff and engage with millions of families through the free LINQ Connect app.

Our team Theyre talented committed and fiercely loyal problem-solvers. At LINQ youll find challenging and meaningful work a team that respects and uplifts one another and a commitment to constant improvement. Our customers love us because were attentive patient communicative and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

About The Role:

As the Sr. Director Professional Services at LINQ you will be responsible for leading and managing the professional services team of Directors Managers Project Managers Consultants and Business Analysts across all our products; ensuring successful implementation and adoption of our educational technology solutions. You will work closely with customers internal teams and external partners to deliver exceptional service and drive customer success. This role requires a deep understanding of the Education & SaaS landscape strong leadership skills prior experience creating implementing and executing Professional Services methodologies and the ability to navigate complex projects and relationships.

What Youll Be Doing:

Leadership and Team Management:

• Cultivate a high-performing team of implementation leaders and individual contributors by sourcing hiring coaching and mentoring talented individuals who deliver operational excellence and successful implementation outcomes.
• Foster a collaborative and open team culture encouraging knowledge sharing and professional development.
• Set clear goals and objectives for the team aligning Key Performance Indicators with company strategies and customer needs.

Customer Engagement and Relationship Management:

• Build and maintain strong relationships with key stakeholders including state administrators district leaders and educational institutions.
• Collaborate with sales teams during the pre-sales process to understand customer requirements and develop effective implementation plans.
• Serve as the escalation point of contact for customers throughout the implementation process leading teams through a smooth transition and addressing any concerns or challenges.

Driving Operational Effectiveness:

• Champion a clear and compelling vision for implementation success that aligns with the organizations goals and inspires others to act.
• Oversee the end-to-end implementation execution and effectiveness of our School Nutrition ERP Online Payments and State Nutrition software solutions ensuring the team delivers projects on time within budget and meeting quality standards.
• Oversee effective execution of standard project plans resource allocation and timelines coordinating activities across different teams and departments.
• Drive customer success by ensuring the successful adoption of all LINQ solutions and maximizing the value delivered to customers.
• Monitor customer satisfaction gather feedback and advocate for customer needs internally to improve product offerings and service delivery.

Ownership of KPIs & Operational Metrics

• Manages P&L with guidance & input from CCO
• Measures and exceeds all metrics including Utilization TTV Backlog and margins
• Monitor and report at the executive level on overall project health timelines identified risks and associated mitigation strategies to ensure successful outcomes.
• Forecasts revenue & resource allocation on a regular basis in coordination with Finance

What Will Make You Stand Out

Team Accelerator & Culture Champion: Exceptional coaching and people leadership; proven ability to mentor develop and retain top talent fostering a positive collaborative team culture during periods of growth and organizational change.

Proven Builder: Track record of designing implementing and scaling Professional Services frameworks in high-growth SaaS or EdTech companies.

Operational Excellence: Expert in project/program management methodologies (Agile PMI Six Sigma or equivalent) with the ability to manage complex multi-stakeholder programs on time and within budget.

Financial Acumen: Demonstrated success managing P&L forecasting and improving margins; ability to align resource allocation with revenue growth targets.

Outcome-Driven Leader: History of moving critical metrics (e.g. time-to-value reduction utilization % backlog reduction NPS gains) and delivering measurable customer impact.

Executive Presence: Skilled at influencing and negotiating with C-level and state-level leaders managing escalations and securing long-term customer partnerships.

Strategic Operator: Ability to balance vision and executioncan set a clear long-term services strategy while ensuring flawless delivery at scale.

Change Leader: Experience leading services transformations (e.g. onboarding adoption expansion) in dynamic fast-changing environments.