Technical Application Specialist - Russian speaker (Molecular Diagnostics)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbottis a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Working atAbbott
AtAbbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:
Careerdevelopmentwith an international company where you can grow the career you dream of.
Competitive salaries bonus potential and excellent package of benefits.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
For our Abbott Molecular Diagnostics division we are currently looking for a Technical Application Specialist to join our regional team. This role will be responsible for daily application support for our clients in Central Eastern Europe (on-site) and in Russia (remotely). This is a permanent full-time role requiring regular travelling across assigned territory.
Working days in this position are Tuesday-Saturday (no travelling on Saturdays - only remote support).
What Youll do:
- Providetechnical productdemonstrations to customers for instrumentassayandapplications.
- Assist local Sales and Marketing representatives by providing technical details and input prior during or after Sales calls.
- SupportUser Group Meetings congresses and exhibitions by providing product demos presentations and additional activities as required.
- Providecustomer trainingat the customers laboratory or at Abbotttrainingfacilities.
- Acquire necessarytrainingandpresentationskills to build and deliver efficient and effectivetrainingto AM customers.
- Translate complex matters into easily understandable andmotivatingtrainingunits.
- Takeownershipfor reported customer inquiries and complaints and make sure that all requests and issues are answered and resolved in a timely manner and maximumcustomer satisfactionis achieved.
- Investigate error conditions diagnose probable root causes and provide troubleshooting solutions over the phone or at customer sites.
- Manage escalated issues and coordinate all required activities toresolve customer complaintsand meet customer expectations and timeline.
- Preparetechnical productlaunches on a regional or country level.
- Form the link between customers in EMEA and technical organizations in AM tofacilitatean effective flow of information.
- Ensure full compliance to AM Quality and Regulatory Procedures.
- Meet the timeline and goals for complaint registration and investigation as well as complaint closure as defined by QA andService/Support Management.
Required qualifications & background:
- Scientific degree or High School Diploma in Molecular Biology Biochemistry or related subject is preferred.
- Alternatively equivalent experience in a laboratory environment with focus on molecular diagnostic systems and assays.
- Preferably experience as Product Specialist Support Specialist or a related function in Molecular Diagnostic Industry.
- Knowledge of common molecular biological techniques required for the support of highly demanding product portfolio of AM e.g. Nucleic Acid Extraction PCR Sequencing FISH - would be considered as an asset.
- Highly developed analytical skills for effective solving of complex and demanding failure conditions.
- Excellent communication skills to build and maintain relationship to internal and external customers and to facilitate effective problem solving over the phone or at customer site.
- Ability to travel extensively (up to 75% of total working time).
- Fluent English and Russian.
- Ability to work remotely on Saturday (phone support to Russian speaking clients).
Follow your career aspirations toAbbottfor diverse opportunities with a company that can help you build your future and live your best an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
AMD Molecular
LOCATION:
Greece > Alimos : Agiou Dimitriou 63
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
Unclear Seniority
Key Skills
- Laboratory Experience
- SQL
- Accounts Receivable
- .NET
- DICOM
- Cash Application
- Product Demos
- Sonography
- Customer Support
- Medical Imaging
- Technical Support
- Application Support
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
