Solutions Architect - Amazon Connect - Public Sector
Solutions Architect - Amazon Connect - Public Sector
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 118200 - 204300
Vacancy
1 Vacancy
Posted on :
19-09-2025
Job Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Do you like helping Public Sector customers implement innovative cloud computing solutions and solve technical problems Would you like to do this using the latest cloud computing technologies Do you have a knack for helping groups understand application architectures and integration approaches Do you have the consultative and leadership skills to help customers succeed with their cloud efforts Do you have a background in Government Contact Centers and a passion for driving innovation into existing government IT organizations
We are looking for Solutions Architects to help establish Amazon Connect as the market leader for Contact Center services in the Public Sector. Amazon Connect was designed from the ground up to be omnichannel it provides a seamless experience across voice and chat for your customers and agents leveraging AWS.
This is a highly technical position for someone who can dive deep build complex AWS-optimized architectures and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive addition you will engage with other AWS solutions architects partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Ensure customer success in building and launching Amazon Connect solutions
- Educate Public Sector customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
- Capture and share best-practice knowledge amongst the AWS solutions architect community
- Author or otherwise contribute to AWS customer-facing publications such as whitepapers blogs and technical guides
- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
- Act as a technical liaison between customers partners service engineering teams and support
A day in the life
The Amazon Connect team is creating and migrating large scale and compelling workloads on AWS. You will be engaging with and influencing technical teams requiring AWS expertise and in so doing will be making a significant impact on Amazons Public Sector customers.
Enjoy working with Public Sector customers You will have a passion for educating training designing and building cloud solutions for a diverse and challenging set of government customers.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 2 years of design implementation or consulting in applications and infrastructures experience
- 4 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
- 4 years of customer-facing contact center experience preferably in the Public Sector space
- BA/BS degree preferred or equivalent work experience
- Experience building integrations across WFM CRM and contact center solutions
- 5 years hands-on experience building complex multi and omni channel contact center solutions ideally SaaS in the cloud
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python java c# .NET or )
- Communication and presentation skills with a high degree of comfort speaking with executives IT Management and customers
- Experience in technology/software sales pre-sales or consulting
- Designing highly available applications with responsibility for infrastructure robustness including networking communications server hardware and storage
- Active Security Clearance (or eligibility to obtain Clearance)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Do you like helping Public Sector customers implement innovative cloud computing solutions and solve technical problems Would you like to do this using the latest cloud computing technologies Do you have a knack for helping groups understand application architectures and integration approaches Do you have the consultative and leadership skills to help customers succeed with their cloud efforts Do you have a background in Government Contact Centers and a passion for driving innovation into existing government IT organizations
We are looking for Solutions Architects to help establish Amazon Connect as the market leader for Contact Center services in the Public Sector. Amazon Connect was designed from the ground up to be omnichannel it provides a seamless experience across voice and chat for your customers and agents leveraging AWS.
This is a highly technical position for someone who can dive deep build complex AWS-optimized architectures and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive addition you will engage with other AWS solutions architects partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Ensure customer success in building and launching Amazon Connect solutions
- Educate Public Sector customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
- Capture and share best-practice knowledge amongst the AWS solutions architect community
- Author or otherwise contribute to AWS customer-facing publications such as whitepapers blogs and technical guides
- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
- Act as a technical liaison between customers partners service engineering teams and support
A day in the life
The Amazon Connect team is creating and migrating large scale and compelling workloads on AWS. You will be engaging with and influencing technical teams requiring AWS expertise and in so doing will be making a significant impact on Amazons Public Sector customers.
Enjoy working with Public Sector customers You will have a passion for educating training designing and building cloud solutions for a diverse and challenging set of government customers.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 2 years of design implementation or consulting in applications and infrastructures experience
- 4 years of specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics) experience
- 4 years of customer-facing contact center experience preferably in the Public Sector space
- BA/BS degree preferred or equivalent work experience
- Experience building integrations across WFM CRM and contact center solutions
- 5 years hands-on experience building complex multi and omni channel contact center solutions ideally SaaS in the cloud
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python java c# .NET or )
- Communication and presentation skills with a high degree of comfort speaking with executives IT Management and customers
- Experience in technology/software sales pre-sales or consulting
- Designing highly available applications with responsibility for infrastructure robustness including networking communications server hardware and storage
- Active Security Clearance (or eligibility to obtain Clearance)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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