Senior IT Support Specialist
Senior IT Support Specialist
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$ 65000 - 85000
1 Vacancy
Job Description
Were growing and looking for our next IT rock star.
At Gauthier Business Technologies we believe in building technology solutions and relationships that last. We do this by putting people first solving real business problems and delivering support thats fast friendly and always rooted in doing whats right.
Were looking for a Senior IT Support Specialist who brings deep technical experience a client-first mindset and a love for mentorship. This is a hands-on role where no two days are the same and thats exactly how you like it.
If youre driven capable and passionate about helping others succeed youll feel right at home here.
What Youll Do
- Resolve complex Tier 2 and Tier 3 IT support issues via remote phone email or onsite support.
- Troubleshoot and resolve problems with everything from Microsoft 365 and Azure to iOS devices and Cisco networks.
- Provide leadership and mentoring to our technical teamsharing knowledge elevating standards and supporting excellence.
- Follow and contribute to our documentation and internal processes. If its not documented yet you help write it.
- Communicate clearly and regularly with clients ensuring theyre always in the loop.
- Keep detailed notes and logs in our PSA and documentation platforms.
- Contribute to high Client Satisfaction Scores by delivering exceptional service.
- Participate in team huddles and planning sessions your voice matters here.
What You Bring
- 5 years of experience in an IT support or MSP role.
- 5 years of customer service experience in a technical environment.
- Industry certifications (Microsoft CompTIA Cisco or a drive to earn more).
- Proven expertise with:
- Microsoft 365 Azure and Windows environments
- Networking (LAN/WAN VPN Firewalls)
- Mobile platforms (iOS and Android)
- AWS (a plus!)
- Strong troubleshooting instincts and a methodical process-driven approach.
- A natural ability to explain complex tech in a way clients understand and appreciate.
- A calm friendly and professional presence even under pressure.
- A desire to keep growing technically and professionally.
- Valid Class 5 BC Drivers License and reliable transportation.
- Legally eligible to work in Canada.
Nice to Have
- Experience working in a Managed Services Provider environment.
- Familiarity with PSA and RMM tools like ConnectWise Autotask or NinjaOne.
- A proven ability to juggle competing priorities while staying focused and organized.
Why Gauthier
Were not just another IT provider. Were a values-driven team that truly cares for our clients for each other and for the work we do. Autonomy trust and personal growth are baked into our culture. When you join us youre not just filling a role youre shaping the future of how we serve.
If that excites you we should talk.
Apply today and lets build something great together.
Required Experience:
Senior IC
Employment Type
Full-Time
