Client Service Representative - HYBRID

LabCorp is seeking a Customer Service Support Representative to join our position will work with physician offices hospital laboratories patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Pay Range: $21.52 to $32.88 per hour

All job offers will bebased on a candidates skills and prior relevant experience and the terms of the collective bargaining agreement between Dynacare Northwest Inc. and United Food and Commercial Workers Union Local 21.

Work Schedule: Monday to Friday 6:30am - 3:00pm PST

Work Location: Hybrid/550 17th Ave. Suite 300. Seattle WA 98122

Job Responsibilities:

• Act a liaison between LabCorp the customer base and patients
• Resolve routine customer requests with products or services via inbound outbound calls or the Internet
• Speak with customers in a courteous friendly and professional manner using protocol procedures
• Inquire clarify and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorps products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management CRM data maintenance and internal records to assure HIPAA compliance

Job Requirements:

• High School Diploma or GED equivalent required
• Knowledge of Microsoft Office suite is required
• Excellent multitasking abilities required
• Associates degree or higher is a plus
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred

• Prior healthcare industry such as a physicians office or a hospital highly is a plus
• Experience with and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

If youre looking for a career that offers opportunities for growth continual development professional challenge and the chance to make a real difference apply today!

Benefits: Regular full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year Tuition Reimbursement and the Employee Stock Purchase Plan.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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