Administrative Assistant 3 (Social and Behavioral Sciences)

Southwest Tennessee Community College is a comprehensive multicultural public openaccess college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success transform lives and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Administrative Assistant 3 (Social and Behavioral Sciences)

Employee Classification:Clerical & Secretarial

Institution:Southwest Tennessee Community College

Department: Social and Behavioral Sciences

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

This is a full-time support position reporting to the Department Chair Administration. The Administrative Assistant 3 provides office and clerical support to ensure the efficient effective and successful operation of the Social and Behavioral Sciences Department.

The position serves as the first point of contact for visitors students faculty staff and community partners performing a variety of clerical administrative and customer service tasks.

Job Duties

• Serve as office receptionist: answer and appropriately route telephone calls emails and in-person inquiries.
• Interact and communicate professionally with students faculty staff vendors and community partners.
• Manage the departments schedule and calendar; set meetings and appointments as directed.
• Open log sort distribute and track all incoming and outgoing mail and checks.
• Prepare process and track routine business forms invoices and contracts including entering requisitions and corresponding with vendors.
• Handle travel arrangements reimbursements and special event planning (e.g. conferences meetings workshops).
• Provide word processing copying scanning faxing and report generation.
• Order and manage office supplies; assist others with requisitions and typing projects.
• Establish maintain and archive both digital and paper filing systems for sensitive and confidential materials meeting notes and project files.
• Coordinate Student Refund Appeals: enter and track appeals in the database review for accuracy communicate with students for additional documentation submit to committees and notify students and departments of final decisions.
• Assist with audits by preparing documentation and providing contractual commitments to auditors.
• Prepare meeting agendas attend meetings record minutes and maintain accurate records.
• Provide outstanding customer service to faculty staff students and the general public.
• Efficiently manage files maintain current contact lists and update distribution lists.

Minimum Qualifications

• High School Diploma
  
• Four (2) or more years of office experience
  
• Background check required for successful candidates.

Preferred Qualifications

• Associate or Bachelors degree.
  
• Experience working in higher education.

Knowledge Skills and Abilities

• Working knowledge of Microsoft Word PowerPoint and Excel.
  
• Excellent human relations time management organizational and communication skills. Ability to manage sensitive and confidential information with discretion.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below:

applications will not be considered.

The TBR does not discriminate on the basis of race color religion creed ethnicity or national origin sex disability age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment programs and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson Vice President of People & Culture 737 Union Ave Memphis TN 38103 . See the full non-discrimination policy.