IT Support Engineer - Munich based

Bragi was founded in 2013 and launched the worlds first Truly Wireless Earphones in 2015 (yes a whole 12 months before the Airpods...)

Since then We have evolved from a promising startup to a market-moving creator of innovative technology opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands focusing on scaling its technology after investing more than $90 million in software and AI.

Now we are a leader in the AI headphone space known for our smart devices that integrate seamlessly into users lives. With a focus on innovation and user experience we are driving the evolution of wearable technology

IT Support Engineer - Munich Based

This position has minimum 3 days/week in-office responsibilities

Tasks

• Provide IT support and troubleshooting to a wide range of employees across Windows macOS and Linux environments
• Manage and support SaaS applications such as Microsoft 365 Monday CRM Airtable GitLab Atlassian and more
• Work with structured data (tables linked records syncing automations) and troubleshoot data sync automation errors
• Create and maintain automations and integrations (Make Zapier Power Automate APIs OAuth 2.0)
• Assist in expanding managing maintaining monitoring and documenting Bragis IT infrastructure IT policies and SaaS audits
• Support mission-critical services and servers assisting teams in deploying updates and enhancements
• Ensure the technical and physical security of all network-attached hardware according to accepted security policies standards and procedures
• Provide technical support and management for network components including routers firewalls switches controllers and wireless access points

Requirements

• Degree in Computer Science IT or related field or equivalent professional experience
• Experience supporting and managing SaaS tools such as Microsoft 365 Monday CRM Airtable GitLab Atlassian and more
• Knowledge of structured data APIs automation tools (Make Zapier Power Automate)
• Experience with SSO and Entra ID Client/Server administration networking and virtualized environments
• Command-line skills and troubleshooting mindset

Nice to have:

• Familiarity with scripting for automation and troubleshooting (e.g. PowerShell Bash Python)
• Interest in improving IT security system monitoring and backup strategies
• Basic understanding of automation tools (e.g. Ansible Terraform)
• Experience supporting GitLab Runners and troubleshooting build or deployment issues

Benefits

• Central Office
• A technically challenging role supporting diverse IT systems in a fast-growing tech company
• A flexible online Learning & Development program: choose where you want to improve yourself
• 10 professional coaching sessions with experts to support your growth
• We have the usual start-up goodies (breakfast lunch beers events quizzes)