L2 onsite IT Support/ Desktop Support

Frechen - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Tasks

L2 Onsite IT Support /Desktop Support

Location: Frechen Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.

Duration: 12months

Type: Contract

Support Type: Onsite multilingual (German English) 4 days/week during office hours

Key Responsibilities:

Technical Support (L1/L2):

Handle tickets via ServiceNow from helpdesk or self-service portal.
Provide onsite support for hardware software and connectivity issues.
Escalate unresolved issues to L3 or vendors.

IMAC Services:

Install move add and change IT equipment and software.
Configure email VPN and network settings.

Device Lifecycle Management:

Coordinate hardware refreshes and data backups.
Manage asset disposal and documentation.

User Account & Access Management:

Manage user accounts passwords MFA and access controls.

Networking & Connectivity:

Troubleshoot LAN/WAN VPN and printer connectivity.

Peripheral Support:

Configure and troubleshoot printers scanners and external devices.

Requirements

IT Security & Compliance:

Ensure antivirus updates assist in audits and enforce security policies.

Asset Management:

Track IT inventory perform audits and manage shipments.

Documentation & Reporting:

Maintain knowledge base and document recurring issues.

End-User Training:

Provide IT orientation and training on tools and security.

Project Support:

Assist in infrastructure deployments office relocations and application rollouts.

TasksL2 Onsite IT Support /Desktop SupportLocation: Frechen Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.Duration: 12monthsType: ContractSupport Type: Onsite multilingual (German English) 4 days/week durin...