Service Desk Manager
Service Desk Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Wits Solutions Inc. (WITS) is a SBA certified 8(a) company with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal State Local and commercial customers. At WITS we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.
Job Description:
Work Experience Mandatory:
- At least 5 years experience managing an IT service desk.
- Strong demonstrated leadership abilities.
- Experience researching and developing employee training and performance improvement plans.
- Strong working knowledge of desktop and laptop hardware and peripherals
- Strong knowledge of Windows 10 and OSX operating systems and common office applications.
- Experience using an issue tracking system to record monitor and document trouble items and work requests (e.g. ServiceNow).
- Excellent proven written and verbal communication skills.
- Strong problem solving and research skills.
Education/Certifications Nice To Have:
- Associates degree or equivalent experience.
- COMPTIA A certification
- Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
Work Experience Nice To Have:
- Experience with Incumbent or Library of congress
Roles and Responsibilities:
- Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in person support to users in the areas of email directories standard Windows desktop applications and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Employment Type
Full-time
