Apptad - Desktop Support
Apptad - Desktop Support
Posted on :
18-09-2025
Employer Active
1 Vacancy
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Job Description
Role- Desktop Support Specialist
Location- Boston MA
Responsibilities:* Establish computer accounts for new hires and rehires manage account permissions upon approval and conduct account exit procedures for departing employees
* Create new telephone accounts for desk phones and mobile devices upon request and approval
* Provide assistance to users experiencing account difficulties including password resets account lockouts and two-factor authentication setup and usage
* Liaise with mobile phone vendors for the procurement troubleshooting and removal of mobile phones and hotspot devices
* Participate in weekly New Hire Orientation meetings to facilitate new employee account onboarding
* Support other physical IT tasks such as system lifecycle activities IT space organization and general maintenance of technical areas
* Perform other duties as assigned
Requirements:
* 7 years of experience in IT support
* Proficiency in Windows Mac and Linux operating systems
* Exceptional technical verbal and written communication skills
* Ability to communicate professionally and courteously with colleagues and clients
* Proactive energetic possessing strong organizational skills and the capacity to prioritize workload
* Detail-oriented and capable of efficiently managing a diverse range of tasks
* Adept at effective time management triage and prioritization based on production requirements
* Capable of regularly lifting 50 lbs
Employment Type
Full-time
Key Skills
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