Program Delivery Supervisor
Program Delivery Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Minimum Requirements
Education & experience
Relevant Degree or National Diploma
Min 4 years Project Management Experience
Min 4 years database experience
Experience in managing an internal or externally operated production systems environment
Customs programs experience & DHL Customs Applications Support Knowledge
Experience in working with Customs & Excise Technical & Operations Mandates.
Excellent oral and written communication skills (English)
Experience in managing an internal or externally operated production systems environment
Experience in Programs and Project management
We are looking forward to your application.
ITS NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the worlds most international company Is it because we operate in more countries than any other logistics provider Is it because we invented cross border shipping over 45 years ago Or is it perhaps because what we do connects people across the world. And the more we can connect people the better life on earth becomes.
We love our role in the world. And were looking for the right people to help us maintain and grow it. People like you.
Role Context
To proactively manage system capacity security and compliance for Botswana Lesotho Swaziland Namibia and South Africa. Ensuring that service level agreements (SLAs) and operational level agreements (OLAs) are met or exceeded. By leveraging technology-driven solutions the role supports early benefits realization cost optimization and operational efficiency enabling a smooth digital transformation within the organization.
Key responsibilities
Effective deployments early benefits realization by ensuring plans reflect optimized time-to-market
Ensure that existing and new Features and Functions within core applications are maximized
Develop realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders and ensure back-to-back compatibility with dependent service providers
Maintain service quality and availability ito applications office automation and communications and ensure that infrastructure uptime is monitored in line with established SLAs and OLAs
Deploy solutions and ensure appropriate configurations on all servers and customs related applications /servers
Ensure business continuity via appropriate topologies archive and recovery strategies
Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication.
Be Point of escalation in service failure situations and ensure proactive management and stakeholder communication of incidents by involving all appropriate workgroups
Monitor and scale capacity up and down - ahead of demand (Hardware and Communications infrastructure).
Ensure hardware refresh policy is optimized for maximum cost effectiveness
Implement cost effectiveness programmes and submit potential cost reduction initiatives for review and consideration
Ensure adherence to global KPI and to report performance in line with standard reporting requirements
Internal and external vendor and customer relationship management
Lead or participate in global/regional initiatives as part of a virtual IT function
Compliance to regional standards including First Choice
Ensure maintenance and changes to scripts are processed as per business requirement
Ensure Legal compliance through following legislated records and data management practices
Reduce the activities in the area of Network administration performance monitoring and tuning in association with regional BIT.
Unix server administration (where local applications are based on Unix/Informix).
Help Desk and Service Tickets management including ticket reduction via root cause analysis and eradication
Enforce IT Security Policies through training management communications user and country IT audits
Ensures competent motivated and harmonious team is recruited retained and developed.
Maintains a safe and healthy environment for staff consistent with the policies and procedures of DHL.
Developing the teams capability and capacity.
Establishing an environment conducive to good performance and morale and ensuring the early resolution of conflict.
Establishing performance criteria and providing regular feedback to staff.
Developing and fostering professional excellence and networking with other business units.
Creating an environment in which individuals and teams perform at their best to maximize their own potential to create a win-win for both DHLE and individuals
Required Experience:
Manager
Employment Type
Full-Time
