Become a part of our caring community and help us put health first

Join Humanas mission-driven team and help us put health first. As the Associate Director of Marketing Operations Third-Party Clearinghouse you will lead the strategic oversight and operational execution of third-party supplier relationships across Marketing Agency Print and Business Process Optimization (BPO) categories. This role is pivotal in ensuring compliant efficient and value-driven supplier engagement that supports Humanas marketing initiatives.

You will serve as a key liaison between Marketing and Procurement ensuring seamless communication contract execution and supplier performance management. This role is ideal for a process-oriented leader who thrives in complex ecosystems excels in stakeholder engagement and is passionate about operational excellence.

Strategic Leadership & Governance

• Lead the Third-Party Clearinghouse function for Marketing ensuring alignment with enterprise supplier policies and compliance standards

• Maintain comprehensive knowledge of all Marketing suppliers and their capabilities to guide optimal vendor selection

• Partner with Procurement to facilitate contract execution and supplier onboarding

Supplier Relationship Management

• Oversee supplier performance including SLA adherence issue resolution and continuous improvement initiatives

• Build and maintain strong relationships with Marketing Agency Print and BPO suppliers to ensure strategic alignment and service excellence

• Evaluate new supplier capabilities and industry trends to ensure Humana maintains a best-in-class supplier portfolio

Operational Excellence

• Manage a team of two associates including oversight of financial spend tracking and data throughput

• Develop and maintain dashboards and reporting tools to monitor vendor throughput error rates and delivery metrics

• Lead process optimization initiatives to increase awareness and utilization of approved enterprise suppliers across the Marketing organization

Cross-Functional Collaboration

• Collaborate with IT Compliance Legal and Marketing teams to ensure supplier processes align with enterprise goals and regulatory requirements

• Promote awareness of approved enterprise suppliers and their capabilities among internal stakeholders

• Triage and evaluate supplier requests from business partners and external vendors

Risk & Compliance

• Ensure compliance with healthcare communication standards including CMS and Medicaid requirements

• Support audit preparation and risk mitigation efforts related to third-party engagements

• Maintain documentation and controls to support regulatory and internal audit requirements

Use your skills to make an impact

Required Qualifications:

• Bachelors Degree in Business Operations Marketing Information Systems or a related field or equivalent work experience

• 7 years of experience in vendor management clearinghouse operations or marketing operations

• Proven success in managing third-party relationships and operational workflows

• Excellent analytical communication and stakeholder management skills

Preferred Qualifications:

• Strong understanding of healthcare regulations and communication compliance standards

• Experience with EDI systems secure file transfer protocols and communication platforms

• Familiarity with CMS and Medicaid communication requirements

• Background in audit preparation risk management or performance analytics

• Experience in process automation or system integration initiatives

Additional Information

To ensure Home or Hybrid Home/Office employees ability to work effectively the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless wired cable or DSL connection is suggested.
• Satellite cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial securityboth today and in the future including:

• Health benefits effective day one
• Paid time off holidays volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity we may contact you via text message and email to gather more information using a software platform called Text Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen you may receive correspondence inviting you to participate in a pre-recorded Voice Text Messaging and/or Video recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews.

Ifyou have additional questions regarding this role posting and are an Internal Candidate please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.

Travel: While this is a remote position occasional travel to Humanas offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$126300 - $173700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

Application Deadline:

About us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates our customers and our company. Through our Humana insurance services and CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.