Owner Loyalty Manager
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Job Location:
Bremerton, WA - USA
Monthly Salary:
$ 2900 - 4265
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:Owner Loyalty Manager at Advantage Nissan
Advantage Nissan is seeking a Full-Time Owner Loyalty Manager for the Bremerton Washington location. The ideal candidate will demonstrate the ability to build customer loyalty and strengthen relationships through exceptional service. He/She will provide superior customer service by utilizing their automotive skills and knowledge and by being part of a high-performance team.
Compensation & Benefits:
The Owner Loyalty Manager will be responsible for providing monthly pay in the range of $2900 to $4265. Additionally the company provides 401K benefits health insurance a competitive vacation and holiday schedule and other benefits noted in the formal offer letter.
Responsibilities:
Responsible for monitoring factors influencing customer experience and loyalty developing customer service initiatives and creating positive customer relations spanning sales service and parts departments
Develop internal processes and exercises to ensure quality customer service is delivered
Oversee the development and implementation of customer recognition loyalty rewards programs and retention programs
Ensure customer surveys get filled out and analyze feedback to measure customer loyalty
Keep a pulse on customers satisfaction levels and determine ways to improve
Schedule Service Appointments and Warranty Administration
Cultivate relationships with customers in order to increase customer loyalty
Work with service staff to ensure customer problems are addressed quickly courteously and accurately
Ensure customer satisfaction is consistently achieved and customer loyalty is maintained
Requirements:
Previous automotive sales and/or customer service experience
Driving license and clean driving record
Excellent customer service communications and problem-solving skills
Ability to handle customer complaints and resolve complex issues
Strong aptitude for technology
High School degree (or equivalent)
Proficient computer and data entry skills
EEOC Statement
Required Experience:
Manager
Key Skills
- Bidding
- Exploration
- Apparel Merchandising
- Adobe Dreamweaver
- Courier Delivery
- Airlines
About Company
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