Supervisor, Admissions and Patient Access

Havasu Regional Medical Center

Job Title: Admissions and Patient Access Supervisor

Job Type: Full-Time

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Havasu Regional Medical Center is a 171-bed hospital that offers a broad scope of services in major medical disciplines. A medical staff of more than 33 affiliated physicians represents a broad cross-section of expertise in 31 medical specialties.

Where We Are:

Lake Havasu City has earned the reputation as the outdoor recreation mecca of the southwest. Blessed by an ideal climate captivating scenery beautiful yet rugged mountains tranquil desert and the azure waters of the Colorado River Lake Havasus 45-mile long lake is an oasis of natural beauty. Come live where others only get to vacation.

Why Choose Us:

• Health (Medical Dental Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental physical and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities

And much more

POSITION SUMMARY
Supervises daily staff activities for an assigned area or function.

ESSENTIAL FUNCTIONS
To perform this job an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Determines coordinates and supervises daily staffing assignments and levels.
• Provides direction orientation training coaching and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies procedures and protocols.
• Performs staff responsibilities as needed to fulfill required service levels.
• Leads the handling and resolution of complex issues and complaints.
• Regular and reliable attendance.
• Perform other duties as assigned.

ADDITIONAL INFORMATION

• Position serves both internal co-workers and external customers clients patients contractors and vendors.
• Access to and/or works with sensitive and/or confidential information.
• Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g. HIPAA).
• Skilled in the application of policies and procedures.
• Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES
Lead the work of others who perform essentially the same work. May set priorities schedule and review work but have no responsibility to hire terminate review performance and/or make pay decisions.

KNOWLEDGE SKILLS & ABILITIES
The requirements listed below are representative of the knowledge skills and/or abilities required.

Education:

• Associates Degree in related field preferred
• Applicable work experience may be used in lieu of education

Certifications:

• n/a

Licenses:

• n/a

Skills and Abilities:

• Business Mathematical Skills Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rates ratios and percentages and to draw and interpret graphs.
• Moderate Computer Skills Frequent use of electronic mail word processing data entry spreadsheets graphics etc. Ability to create maintain and incorporate simple functions into documents spreadsheets databases and presentations to support business objectives.
• Moderate Communication Regularly uses moderately complex oral and written skills. May train others in functional areas interact with others and make presentations to department or middle management.
• Routine Business Problems Problems encountered are routine somewhat repetitive and generally solved by following clear directions and procedures.
• Job Specific Impact Decisions generally affect own job or assigned functional area.
• Moderate Independent Judgment Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Moderate Planning/Organization Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

• While performing the duties of this job the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel bend crouch or crawl; talk or hear; taste or smell.
• The employee must occasionally lift and/or move up to 20 pounds.
• Repetitive motion of upper body required for extended use of computer.
• Required specific vision abilities include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS
The work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

• Works in well-lit ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
• In hospital environment may be exposed to hazards and unusual elements which may include but are not limited to bloodborne pathogens and/or contagious illnesses toxic chemicals and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
• Noise level in the work environment is typical for an office and/or hospital environment.
• Minimum overnight travel (up to 10%) by land and/or air.

EEOC Statement:

Havasu Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.