Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
Location: De Pere WI
Starting Pay: Competitive based on experience
Schedule: Monday through Friday 8:00 AM to 5:00 PM onsite
Status: Full-Time Non-Exempt
Join Our Team!
Do you enjoy helping customers achieve their daily goals At Transmotion in De Pere WI (a Value Added Distributing Company) our team is driven hardworking and enthusiastic about producing quality products and delivering a high level of customer satisfaction. Does this describe how you like to work If yes then apply today! At Value Added Distributors we are proud to offer:
- Competitive pay
- Comprehensive benefits: dental health and vision insurance
- Paid vacation and holidays
- 401(k) plan with employer matching
- Opportunities for advancement in a growing organization
For over 25 years Value Added Distributors and our family of companies have been leaders in the hydraulic components industry. With headquarters in Wisconsin and operations spanning eight states we are proud of our Midwestern work ethic state-of-the-art equipment and commitment to providing outstanding products and services to our valued customers.
About the Role:
The Customer Service Representative is responsible for handling the input of daily sales orders and following up on all customer conjunction with our sales and estimating team the Customer Service Representative will help address customer or vendor concerns and ensure proper set-up and processing of initial orders.
Key Responsibilities
- Acquire comprehensive knowledge of the businesss operational processes and components.
- Processing Customer Purchase Orders/Order Entry invoicing and drop shipments.
- Process both types of customer requests expedite and deferral.
- Support Outside Sales Representatives.
- Acknowledge incoming purchase orders.
- Keep track of order due dates for customer awareness.
- Maintain excellent communication with customers. Follow up with all orders to ensure they are processed on time.
- Answer incoming phone calls.
- Support continuous improvement and quality objectives.
- The description of responsibilities is not exhaustive. There will be additional duties assigned per company customer and regulatory requirements.
Skills & Qualifications
- Ability to communicate ideas clearly and directly actively listen and ask clarifying questions.
- Adjust communication style to different situations and audiences ensuring that your message is received effectively.
- Strong problem-solving skills to identify analyze and resolve issues. This includes the ability to apply critical thinking creativity decision-making communication and adaptability.
- Focus on solutions prioritize and manage the workload.
- Strong knowledge of order fulfillment procedures and administrative recordkeeping.
- Skilled in managing multiple tasks simultaneously with high accuracy and attention to detail.
- A high focus on customer satisfaction and delivering exceptional service by understanding customer needs anticipating their challenges and proactively offering solutions to ensure a positive experience.
- Able to work independently self-motivated sets daily goals and manages time effectively.
Required:
- High school diploma or equivalent required
- Manufacturing experience is a plus
- Intermediate level computer skills i.e. Word and Excel.
- Ability to type 35 wpm with speed and accuracy.
Preferred:
- Advanced business degree or 2 years of retail and industrial assembly experience.
- 1 years of leadership experience.
- Manufacturing knowledge (Fluid Power/Industrial Sales).
- Forklift driver certification (training provided if not certified).
Keywords for Job Seekers
- Customer Service Representative jobs Order processing roles Sales support positions Purchase order management Customer inquiry handling Order entry jobs Administrative customer support Order fulfillment specialist Vendor management jobs Problem-solving and critical thinking Multi-tasking and time management Strong communication skills Administrative recordkeeping Intermediate Microsoft Excel and Word Typing 35 words per minute Customer satisfaction expertise Self-motivated and independent worker Attention to detail in data entry Problem-solving and critical thinking Forklift operator certification Leadership experience in customer service Advanced business degree preferred Manufacturing experience a plus Industrial sales knowledge De Pere WI Customer Service jobs Local manufacturing customer service roles De Pere WI administrative support jobs
Apply Today!
If youre ready to make a difference and join a growing company with a strong reputation in the industrial marketplace we want to hear from you! Submit your resume today and take the next step in your career.
As part of the hiring process Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include but is not limited to verification of employment history education criminal history and other relevant information. For positions that require driving as part of the job responsibilities a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the companys driving standards. A valid drivers license and a clean driving record are required for such roles. By submitting your application you acknowledge and consent to these background check procedures as part of Value Added Distributors hiring process in accordance with applicable laws and regulations.
Value Added Distributors is an Equal Opportunity Employer and ensures that all background checks comply with federal state and local laws including the Fair Credit Reporting Act (FCRA).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
