Canada-Content Designer (UX) (15-month Contract)
Canada-Content Designer (UX) (15-month Contract)
Posted on :
18-09-2025
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1 Vacancy
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Job Description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check outLife at PointClickCareand connect with us onGlassdoorandLinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
A portfolio of work you have done. Including UI content instructional documentation microcopy and where possible examples of AI-assisted or conversational design work must be attached for eligibility
Position Summary:
The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent relevant and useful content experience as they interact with our software helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms helping to transform them into intuitive products for our customers.
You will work closely with UX Designers Engineers and Product Leaders throughout the design process; from researching and drafting content strategies for products to refining mock-ups and content prototypes to writing the words and designing content our customers need to learn and use our products successfully. At each stage you will anticipate user needs and establish content design best practices in line with PointClickCare design standards.
You will advocate for our customers and through close collaboration with stakeholders ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple accessible user interactions.
Key Duties and Responsibilities:
User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards.
Content architecture. You understand the importance of content architecture and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms personas and markets.
User focus. You understand our users and identify who they are and what their content needs are based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
Agile working. You have experience of working in agile including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient.
Relationship management and collaboration. You know how to identify analyze manage and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs.
Prototyping. You know about prototyping and can build content design from a prototype as well as add content requirements to prototypes. You know how to work in an open and collaborative environment.
Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe research and interpret a subject to develop ideas and solutions. You are comfortable with trial and error and are capable of quickly analyzing a situation topic or problem. You know how to focus on outcomes rather than solutions and activities.
AI. You leverage AI as a design partner for ideation prototyping and content exploration. You collaborate with team members to refine AI-generated outputs into compliant user-centered content that aligns with organizational standards.
Conversational design. You design basic conversational flows for simple interactions ensuring clarity empathy and compliance with accessibility standards. You focus on natural user-friendly exchanges that improve task success and reduce friction.
Your Key Strengths:
Content Design background in a product-focused environment. An education/training background or a bachelors degree in English UX writing technical communications or journalism.
Experience writing and structuring language to respond to audience needs technical communications instructional and UX writing.
A foundational understanding of user-centered design techniques and how to apply them.
Experience with AI-assisted tools and workflows for ideation prototyping or content exploration.
Exposure to conversational design and an ability to create simple accessible conversational flows.
Worked in authoring and publishing content management systems (CCMS).
Background working in agile development with cross-functional teams including UX Designers Product Management and Engineers.
Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.
Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.
Knowledgeable in Paligo Pendo Jira Figma Power BI Smartsheet a plus.
$45 - $55 an hour
The CAD base salary range for this position is $45-$55 per hour 35-40 hours per week!
#Contract
#15-months
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance withLevers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Employment Type
Full-Time
Key Skills
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