Regional Operations Manager

At Tend we do dentistry differently bringing hospitality technology and clinical excellence together to create a new kind of dental experience. As the Regional Operations Leader for the Boston market youll be the key driver of performance growth and a culture champion across multiple studios. This role is about more than operations its about embodying Tends values and building a positive inclusive culture that inspires our teams and delights our members.. Reporting to the VP of Operations youll partner closely with Studio Managers Lead Dentists and cross-functional teams to deliver operational excellence financial success and an unparalleled patient experience.

What Youll Do

• Lead Market Operations: Oversee the day-to-day operations and overall performance of multiple studios within the Boston market.
• Drive Results: Own market-level P&L identify trends and implement strategies to achieve revenue efficiency and profitability goals.
• Develop Leaders: Coach mentor and empower Studio Managers to run high-performing teams and build strong pipelines of talent.
• Champion Patient Experience: Collaborate with Lead Dentists and clinical teams to ensure a seamless world-class member experience and consistently strong NPS scores.
• Ensure Compliance & Quality: Uphold OSHA HIPAA and Tends clinical and operational standards through audits risk management and training.
• Optimize Resources: Oversee staffing scheduling and facilities to maximize patient access and maintain well-run welcoming studios.
• Model and Promote Culture: Champion Tends values in every studio. Create an environment where Lead Dentists Studio Managers and their teams feel supported respected and engaged.

Who You Are

You bring leadership heart and a growth mindset to everything you do. You live Tends values and you know how to bring them to life in your market:

• Tend to Others: You consistently deliver on goals that matter to patients teams and the business creating an environment where people thrive.
• Be Brave Enough to Lead: You take initiative tackle tough issues and make bold decisions that balance operational excellence and patient care.
• Savor the Ride: You bring positivity and energy that motivates teams create an engaging environment and hold yourself accountable for building and sustaining culture.
• Embrace Our Differences: You champion inclusivity and respect ensuring company culture is built on trust and belonging not just performance.
• Rooted in Growth: You are reflective and open to feedback continuously learning and modeling growth for your teams.

You also bring strengths that set you apart as a market leader:

• Navigate Complexity with Clarity: You break down competing priorities into clear actionable steps that keep studios moving forward.
• Decide with Confidence: You make well-informed timely decisions that balance people patients and business needs.
• Grow Others Through Leadership: You invest in the development of Studio Managers and their teams preparing them for long-term success.

What You Have

• Bachelors degree preferred.
• 5 years of leadership experience in dental multi-unit operations.
• Proven track record managing multi-site teams with measurable impact on performance and growth.
• Strong financial acumen including P&L ownership and revenue-driving strategies.
• Experience with process optimization compliance and operational excellence.
• Exceptional communication and interpersonal skills with the ability to influence across functions and levels.
• Agility problem-solving and the ability to thrive in a fast-paced high-growth environment.
• A passion for elevating patient care while driving business success.
• A proven track record of leading with empathy and building strong team cultures not just operational results.

What We Offer:

We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:

• Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
• Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
• Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
• Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.
• Bonus Eligible - Annual bonus based on company and individual performance

#LI-Hybrid

Required Experience:

Manager