Home Ownership Manager (Leasehold Management)
Home Ownership Manager (Leasehold Management)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
GBP 50001 - 999999999
1 Vacancy
Job Description
12-month Fixed Term Contract (Maternity Cover)
Full-time 37 hours per week
Lead and Inspire at Thrive Homes
Are you an experienced leasehold professional looking for your next leadership challenge Thrive Homes is seeking a Home Ownership Lead to manage and support our dedicated Home Ownership team. This is your opportunity to shape services influence strategy and deliver excellent outcomes for our customers.
The Role
You will oversee all aspects of leasehold management ensuring compliance with legislation and driving high standards of service delivery. Working collaboratively across teams you will play a key role in:
-
Signing off RTB RTA RTSO resales lease extension staircasing cases processed by the Home Ownership Team and providing oversight on escalated homeowner queries
-
Leading on Section 20 processes dispensation cases and First Tier Tribunal applications
-
Supporting budget setting monitoring audits and reporting
-
Handling complaints and Housing Ombudsman cases with professionalism
-
Improving homeowner satisfaction and embedding customer-focused processes
-
Identifying revenue generation opportunities and driving continuous improvement
-
Training and mentoring the Homeownership team ensuring compliance and best practice
-
Collaborating with Finance Customer Service and Property teams to deliver successful processes that facilitate joined-up services
About You
We are looking for a confident and motivated leader with:
-
Senior-level experience in leasehold management
-
Strong knowledge of compliance service charges complaints and Section 20 processes
-
Demonstrable experience of RTB RTA RTSO sales resales lease extensions and staircasing for compliant oversight
-
Proven ability to manage Housing Ombudsman cases and embed learning outcomes
-
Excellent communication and leadership skills with the ability to motivate and support a team
-
Strong IT skills particularly Microsoft Office
-
A track record of driving business process improvements in line with legislation and best practice
-
Experience identifying and implementing revenue generation opportunities
-
The ability to work collaboratively across departments and deliver high-quality results
Thrive Benefits Supporting You to Thrive
At Thrive Homes our people are at the heart of everything we do. Thats why weve designed a benefits package that not only rewards performance but also supports wellbeing flexibility and personal growth.
What we offer:
-
Competitive annual salary and discretionary bonus
-
25 days annual leave (plus bank holidays)
-
Generous pension scheme
-
Hybrid and flexible working arrangements
-
900 per year flexible benefits allowance
-
Life insurance and health cash plan
-
Employee Assistance Programme and access to Mental Health First Aiders
-
Volunteer days to give back to the community
-
Annual flu jab and wellbeing initiatives (massage days gym discounts MyGym membership shopping portal discounts free fruit)
-
Electric/Hybrid car benefit scheme
Were committed to helping colleagues achieve a healthy work-life balance while offering real career development opportunities and the chance to make a positive impact.
Some roles at Thrive are subject to a basic DBS check.
Closing date: 10th October 2025
Interviews: 7 & 8 October 2025 (AM)
Applications may close early if we receive sufficient interestso apply now and take the next step in your career with Thrive Homes.
INDHIGH
The Company
Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can manage over 5000 properties and are continuing to build new homes each year.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrives state of the art offices.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Generous family friendly provision
Pension
we will pay double your contribution (up to 10%).
Discretionary Bonus
Life assurance
a payment of 3x your salary
Virtual GP Service
(available 24/7)
Wellbeing reward scheme
(earn vouchers through a health app)
Free Financial Advisor service
(includes savings mortgage debt & pension advice)
A range of engagement activities aimed at building team morale supporting both physical and mental health and celebrating all things that make us different!
Buy or Sell annual leave
You will receive basic 25 days annual leave p/a increasing by length of service (up to 30 days)
Cycle to work
Retail Vouchers & Discount Scheme
PLACEHOLDER 4
Car Benefit scheme
Health Cash Plan
facility to claim cashback for dental optical and physiotherapy costs alongside wellness services.
Annual Health Screening
(BUPA)
PLACEHOLDER 8
Thrives Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering cultivating and preserving a culture of diversity equity and inclusion. This commitment is at the core of our understanding the importance of different voices experiences perspectives and backgrounds. We actively encourage all applicants that are suitable for the role from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment please contact us.
Specific roles at Thrive are subject to a basic DBS check.
Documents
Required Experience:
Manager
Employment Type
Temp
