Digital Solution Centre Team Leader
Digital Solution Centre Team Leader
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Job Description
Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.
As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.
To provide focused leadership in Digital Service Infrastructure enhance Remote Delivery processes and ensure lead conversion across revenue streams. This role acts as a key enabler of agile customer response and supports both internal and external adoption of Remote and Monitoring Services.
- Guide Digital Service Engineers with a strong customer-oriented mindset.
- Promote agile responses through the Digital Solution Centres preferred entry channels.
- Support change management to drive Remote Delivery adoption across the service portfolio.
- Collaborate with marketing to promote Remote Delivery internally and externally.
- Ensure excellent customer experience for Monitoring Services.
- Track and monitor leads generated by the Digital Service Infrastructure.
- Foster a strong QHSE culture within the team.
- Address performance issues promptly and effectively.
- Monitor KPIs and take corrective actions as needed.
- Coordinate resource planning with Field Service teams.
- Ensure effective management of remote team members.
- Equip the team with fit-for-purpose tools.
Leadership customer-centric mindset strong communication innovative thinking collaboration adaptability problem-solving and basic product knowledge.
Mandatory: B2
Desirable: C1
5 years in the process industry with experience in coordination maintenance technical support leadership planning or project management. Candidates may also come from Field Service product/application expertise or technical advisory roles.
Engineering degree in Electromechanical Mechatronics or Electronics.
Employment Type
Full-Time
