Director of Operations
Director of Operations
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$ 80000 - 90000
1 Vacancy
Job Description
Position Summary
The Director of Operations provides strategic and operational leadership for an assigned Area ensuring seamless integration across Branch functions. This role oversees shared services manages high-level client relationships drives profitability and ensures consistent delivery of high-quality security services. The Director of Operations also plays a key role in client start-ups service transitions and retention initiatives while coaching and developing field managers and supervisors.
This position carries full operational and profit & loss accountability for a designated portfolio of business including direct oversight of approximately 2000 weekly service hours (HPW).
Key Responsibilities
Client & Service Delivery
- Serve as a trusted advisor to senior and executive-level client representatives ensuring alignment with strategic goals.
- Ensure delivery of high-quality customer service; provide regular updates to the Area Vice President.
- Meet with client representatives to review performance resolve concerns and address operational needs.
- Oversee client start-ups contract negotiations post orders and security assessments.
- Implement client satisfaction initiatives and ensure ongoing retention efforts.
Operational Leadership
- Manage shared services across multiple Branches (payroll HR accounts receivable and related functions).
- Provide direct support to District Managers (DMs) through guidance auditing billing and operational oversight.
- Manage chargebacks auditing processes and revenue recovery efforts to safeguard profitability.
- Resolve operational issues and ensure alignment with Area strategy and leadership.
- Develop implement and monitor KPIs and service quality metrics; drive corrective action as needed.
- Oversee compliance with fleet (vehicle) programs and where applicable weapons accountability.
- Ensure compliance with all applicable laws policies and safety standards.
Financial Management
- Maintain full profit and loss accountability for assigned portfolio.
- Analyze financial and operational data to drive efficiencies and profitability.
- Develop and manage budgets in collaboration with the Area Vice President.
- Authorize and control expenditures for equipment supplies vehicles and uniforms.
- Drive financial integrity by auditing records monitoring billing and retrieving outstanding receivables.
People Leadership
- Recruit train coach and develop high-performing managers and supervisors.
- Provide guidance on scheduling staffing payroll and cost management.
- Create a professional inclusive and compliant work environment.
- Conduct performance reviews administer discipline when necessary and promote employee engagement and retention.
Organizational Support
- Collaborate with Area and Regional leadership on key initiatives legal issues and HR matters.
- Participate in quarterly business reviews strategic planning sessions and corporate initiatives.
- Respond to emergencies or incidents on an on-call basis.
Compensation & Benefits
- Salary: $80000 $90000 annually
- Car Allowance: $1000 per month
- Travel: Approximately 30%
- Medical Dental and Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- Paid Time Off: 10 vacation days 4 floating holidays 6 sick days annually
Qualifications
Education & Experience
- Associates degree and 4 years of management experience in security operations or business management; or an equivalent combination of education and experience.
- Previous security industry experience strongly preferred.
- Proven track record in P&L oversight auditing billing and financial accountability.
- Experience supporting managers and teams in a multi-branch or multi-site environment.
Why Join Us
At Securitas we believe diversity equity and inclusion are essential to our success. We foster a workplace where all employees feel valued respected and empowered to succeed. If youre a seasoned leader with a passion for client success operational excellence and financial accountability we invite you to apply today.
Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.
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Required Experience:
Director
Employment Type
Full-Time
