drjobs SAP Project Manager

SAP Project Manager

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1 Vacancy
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Job Location drjobs

Bridgewater, NJ - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Infosys is seeking a SAP Project Manager

As a Project Manager you will be a key player in the consulting team that helps discover and define the problem statement evaluates the solution options and makes recommendations. You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organizations financial guidelines. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications:
  • Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of experience with Information Technology.
  • Location for this position is Bridgewater NJ. This position may require travel and/or relocation.
  • Candidates authorized to work for any employer in the United States/Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred Qualifications:
  • Excellent understanding of ITIL/ITSM processes & methodologies (including Incident management Service management problem management root cause analysis and Change & Release management)
  • Able to manage day to day operations of service desk team delegate tasks manage shift rosters of team (including providing uninterrupted 24x7 support by managing and coordinating shift rotations on-call schedules)
  • Train and groom Service desk team members
  • Oversee development and communication of SOPs usage guides and FAQs for end users
  • Must have handled a large team across multiple applications and suppliers
  • Able to partner with internal / external IT and business stakeholders to maintain service level KPI and SLAs across applications
  • Accountable for meeting customer expectations and service delivery performance
  • Must have implemented continuous improvement initiatives in the AMS operations space related to ticket reduction productivity improvement automation and ticket elimination
  • Should have experience in setting up command center control for IT and business. This includes Infrastructure monitoring application monitoring and Business process monitoring
  • Experience with generating various reports reflecting service delivery status quo and highlighting improvement opportunities and plan to achieve service excellence
  • Ability to streamline and socialize support processes across the IT team and client business stake holders
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Experience:

IC

Employment Type

Contract

Company Industry

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