Senior Manager, IT Operations

The Senior Manager IT Operations is responsible for all system functions in support of each operation. Responsibilities include development through ongoing maintenance.

• Supervises the system operations to ensure that the milestones deliverables and performance standards are met.
• Leads management of the IT team consisting of Software Development Network Engineering Desktop Support Telephony Security and Servers Management.
• Manages testing and implementation of all new software and software enhancements related to payment processing and data capture. Responsible for the delivery of the enhancements and monitoring their effectiveness.
• Develops workflow improvements and their documentation implementation monitoring and reporting. Responsible for the measurement and reduction of workflow.
• Assessing and developing potential process enhancements their implementation and monitoring. Reviewing the effectiveness of those enhancements. Reporting potential opportunities and the performance of actions taken.
• Statistical information related to payment processing in an automated ongoing disseminated fashion. Responsible for the creation implementation and assignment of the statistical gathering process.
• Identifying and determining resolution to errors and responsibility to the downward trend of those errors.
• Providing updates and status reports to senior management.
• New Project analysis and implementation. Handoff and documentation to operations staff.

• Have a minimum of two years of experience with Windows networking (Active Directory group policies security groups roaming profiles etc.).
• Ability to troubleshoot server and PC hardware and software large and small scale.
• Possess a functional understanding and support skills with all common Microsoft desktop applications (Windows MS Office etc.) and server-based applications (IIS MSSQL DNS DHCP FTP).
• Have thorough understanding of the standards and variables involved in LAN/WAN (TCP/IP) networking and must be able to apply that knowledge to the support and configuration of the same. Along those lines knowledge of the physical wiring of computer networks (CAT5/6 Fiber) should be mandatory.
• Ability to communicate with offsitepersonnel and the coordination of technical tasks with those individuals to complete time sensitive projects without issue.
• Possess strong written and verbal skills.

Preferred:

• Hold an associate or bachelors degree in information technology.
• Show experience in vendor relations customer service and personnel management.
• Have phone system experience (preferably VoIP).
• Demonstrate an understanding of web-based applications (Intranet and Internet)
• Possess web programming experience.
• Display experience with Linux/Unix administration ASP and VB programming high-volume printing and scanning systems or MS Access programming and administration.

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role you can expect the following working conditions:

• Onsite work: Work in our local office receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.
• Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive both personally and professionally
• Make a difference with our clients in our communities and with the millions of people we support

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $107569-$139700.