Collections Specialist (US)

West Chester, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Thank you for your interest in joining our team! QVC Group Inc. is a Fortune 500 company with six leading retail brands QVC HSN Ballard Designs Frontgate Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products compelling content and unforgettable moments to millions of shoppers worldwide via social platforms streaming apps ecommerce sites and TV channels making every screen a doorway to discovery delight and community.

The Opportunity

Reporting to the Supervisor of Customer Finance you will be responsible for inbound/outbound customer communication. You will also perform a variety of in-office tasks which includes preparing checks for processing and deposit routine and complex document processing data entry and research.
- You will be hybrid-remote in West Chester PA.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty electronics and jewelry and we connect shoppers to interesting personalities engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services websites mobile apps and social pages.

Your Impact

Answer inbound/outbound calls from customers to collect installments discuss check payment details POAs and Fraud accounts.
Be a liaison with the collection agency and Finance department to interpret and resolve problems.
Research and provide details regarding Fraud accounts.
Escheat/Unclaimed Property (scrub) and issuing of refund check when applicable and commenting for Escheat record keeping.
Answer inbound/outbound calls from customers to collect installments discuss check payment details POAs and Fraud accounts.

What You Bring

2 years experience with check posting.
2 years experience leading collections calls.
2 years experience researching accounts for fraud.
2 years experience with high-volume outbound and cold calls.
2 years experience using Call Center/Customer Service software.

Remote work is not permitted in NYC at this time.

#LI-Hybrid

#LI-AC5

If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!

For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Required Experience:

Unclear Seniority

The Opportunity

Reporting to the Supervisor of Customer Finance you will be responsible for inbound/outbound customer communication. You will also perform a variety of in-office tasks which includes preparing checks for processing and deposit routine and complex document processing data entry and research.
- You will be hybrid-remote in West Chester PA.

Who We Are

Your Impact

Answer inbound/outbound calls from customers to collect installments discuss check payment details POAs and Fraud accounts.
Be a liaison with the collection agency and Finance department to interpret and resolve problems.
Research and provide details regarding Fraud accounts.
Escheat/Unclaimed Property (scrub) and issuing of refund check when applicable and commenting for Escheat record keeping.
Answer inbound/outbound calls from customers to collect installments discuss check payment details POAs and Fraud accounts.

What You Bring