Care Guide Representative-Community

Location Address:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• position will travel to Minneapolis and the west/southwest suburbs
• 1.0 (80 hours per two-week pay period)
• 8-hour day shifts
• No weekends

Job Description:

Collaborates with the care team serving as the central facilitator to patients. Develops and maintains a relationship with the patient and utilizes this relationship to further the patients medical and non-medical goals. Applies critical thinking skills in order to uncover barriers develops patient-driven goals guides and coordinates care according to a care plan uses behavior change techniques to reinforce and support the plan partners with care team to improve quality of care and health outcomes for patients and documents in the electronic medical record.

Principle Responsibilities

• Acts as the central facilitator to patients supported by the care team.
  • Transitions and supports patient through all stages of care.
  • Maintains and documents ongoing communications with patients and care team.
  • Collects and maintains patient data and reports to facilitate care.
  • Communicates with patients families and providers to maintain coordination of care.
• Identifies and facilitates resolution to barriers.
  • Identifies barriers the patient may have to meeting health care goals and communicates with care team.
  • Assists patients in determining resources within system and the community.
  • Ensures connections were made and ongoing needs are met.
• Develops patient-driven goals and support patients care.
  • Works with patients to develop medical and no-medical goals.
  • Reinforces provider and care team communication about plan of care.
  • Engages family and/or friends to support care and goals.
  • Supports medication and treatment adherence as needed.
• Uses electronic medical record and other electronic tools for data gathering and interpretation.
• Incorporate appropriate behavior change techniques to empower patients to be active participants in their health.
  • Utilizes motivational interviewing techniques.
  • Provides behavior change mentorship to other team members or care guides as needed.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience in customer service health care or community-based role

Preferred Qualifications

• High school diploma or GED
• Bachelors degree in health care

Licenses/Certifications

• Valid Drivers License required upon hire - MN and WI residents must obtain a valid drivers license in their state of residence within 60 days of employment
  

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally negligible weight frequently

Pay Range

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. Thats why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team you have access to a wealth of valuable employee benefits that support the total well-being mind body spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars dedicated well-being navigators and many programs activities articles videos personal coaching and tools to support you on your journey.

In addition Allina Health offers employee resources groups (ERGs) -- voluntary employee-led groups that serve as a resource for members and organizations by fostering a diverse inclusive workplace aligned with the organizations mission values goals business practices and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision legal critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.