Reservations Agent - Located in Malta
Reservations Agent - Located in Malta
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Cross Border Talents
Reservations Agent (German Proficiency)
Location: Mosta Malta (On-site)
Employment Type: Full-time
Overview
Living in Malta offers an incredible experience with its rich history unique culture and stunning natural beauty. Enjoy nice weather vibrant cultural aspects and a welcoming environment!
Tasks:
- Receive incoming calls from the market whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets (sales call-handling and quality) as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
- Track all reservations on request and provide the customer with effective support
- Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
Requirements:
- Technical skills: Familiar with Microsoft Office programs such as Excel and Word.
- Fluency in German and English
- Good sales and/or customer service skills from previous job experience
- Excellent communication skills written & spoken in the required language
- Ability to work in a fast-paced environment
- Good team player with the ability to build and maintain strong relationships
- Word processing skills: Be able to type 25 WPM
Benefits:
- Full Training
- Basic Health insurance- following 6 months of employment
- Career Progression opportunities
- Mobile schemes
- Gym packages included
- Relocation support
- In-house canteen serving different healthy food with affordable prices
- Monthly events
- Free on-site parking
- Staff discounts in over 50 local businesses
Cross Border Talents collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant please see our privacy notice for further details.
Employment Type
Full Time
