Quant Analytics Senior Associate - Customer Loyalty Analytics
Quant Analytics Senior Associate - Customer Loyalty Analytics
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1 Vacancy
Job Description
Join our Customer Loyalty Analytics team and help shape the future of customer experience through advanced analytics. Youll have the opportunity to drive meaningful change collaborate with talented colleagues and develop innovative solutions that improve our customers journeys. Grow your career in a dynamic environment where your skills and ideas are valued. Be part of a team that leverages cutting-edge technology and data to deliver exceptional results. Experience career mobility and the benefits of joining a forward-thinking organization.
As a Quant Analytics Senior Associate within the Customer Loyalty team you play a key role in deriving actionable insights from complex data sets to improve customer journeys. You will collaborate with cross-functional teams to deliver strategic analytics projects ranging from trend analysis to prescriptive solutions. Your work will directly impact business decisions and enhance the customer experience across multiple channels and products. We value inclusive teamwork business judgment and a passion for data-driven problem solving. You will help us foster a culture of innovation and continuous improvement.
Our team partners closely with Customer Experience Groups and Strategic Analytics teams to deliver high-impact analysis and recommendations. You will be involved in all phases of the analytics lifecycle from data lineage documentation to presenting findings. Projects span simple trend analysis to advanced journey analytics always focused on improving customer outcomes. We encourage ongoing learning and staying current with the latest AI and analytics trends. Your contributions will help shape our approach to customer loyalty and satisfaction.
Job responsibilities
- Leverage analytical applications to clean transform and analyze complex data sets
- Support partnerships with Customer Experience Groups to advise on strategies and deliver actionable insights
- Facilitate identification of KPIs trend analysis and segmentation to improve business performance
- Prepare and deliver presentations that summarize insights and recommendations
- Stay updated on AI Machine Learning and Generative AI trends to enhance analytical capabilities
- Document data lineage and manage the analytics lifecycle from ideation to delivery
- Collaborate with cross-functional teams to drive impactful analytics projects
Required qualifications capabilities and skills
- Bachelors degree in a quantitative field such as Statistics Mathematics Data Science or Economics
- Two years of experience in data analytics quantitative analysis or a related field
- Hands-on experience with SQL Python Alteryx Tableau and Adobe Analytics
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Strong interpersonal skills and ability to work collaboratively across teams
- Ability to document data lineage scope analyses and manage analytics lifecycle
Preferred qualifications capabilities and skills
- Masters or PhD in a quantitative discipline
- Experience in financial services consulting or customer experience analytics
- Familiarity with Competitive Intelligence tools and techniques
- Knowledge of the latest trends in AI Machine Learning and Generative AI
Required Experience:
Senior IC
Employment Type
Full-Time
