Luxury Hotel Operations Manager (Caesars Palace LV)

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

• Our Mission: Create the Extraordinary
• Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
• Our Values: Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

HOW YOU WILL CREATE THE EXTRAORDINARY

• Oversee the villa and butler operations within specialty suites large villas penthouses and private gaming salons as well as other department functions including short- and long-term planning and day-to-day operations.
• Manage the villa services team in the most efficient way maximizing anticipatory service and/or revenue opportunities in order to surpass budgeted objectives.
• Able to build rapport with a variety of guests initiates and engages in conversation with a professional and friendly manner always maintaining the highest level of confidentiality.
• Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service teamwork performance feedback individual recognition mutual respect and employee satisfaction.
• Oversee staffing levels in conjugation with Centralized Scheduling in response to business demands providing recommendations for adjustments whenever possible and monitors compliance of full-time equivalents (FTEs) per department policy and CBA contracts.
• Ensuring quality hiring training and succession planning processes that encompass the companys commitment to diversity.
• Provide excellent service consistent with the propertys service standards and brand attributes.
• Maintains extensive and complete knowledge of all liquor brands wines champagnes and beers available to all guests from Caesars Palace menus.
• Inspects villas suites gaming salons and catering setups to ensure the highest level of guest satisfaction and reports any issues to management.
• Responds to guest service interactions in a professional and timely manner achieving positive resolutions.
• Monitors documents and notifies the Director of Luxury Htel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives.
• Approves the employment and termination of employees within the division and is responsible for the coordination of on-the-job training programs through the department managers on a regular basis.
• Provide input and direction in the development of the departments fiscal budget.
• Communicate effectively with Front Office Housekeeping Group Reservations Casino Marketing Facilities and Sales regarding group blocks and arrival/departure patterns.
• Perform all other job-related duties as requested.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• At least 2 years of previous Front Desk Food and Beverage Villa or Gaming experience at a major hotel/casino resort complex.
• Ability to perform a myriad of duties with extreme care and attention to detail while working in a fast-paced and busy environment.
• Ability to maintain confidentiality of sensitive information.
• Working knowledge of organizational methods.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Ability to work varied shifts including weekends and holidays.
• High school diploma or equivalent.
• Working knowledge of Microsoft Word Excel and Outlook.
• Able to effectively communicate in English in both written and oral forms.

ADDITIONAL REQUIREMENTS

• Additional education at the college level associated with Hotel or Business Administration.
• At least 3 years of previous supervisory experience.
• Working knowledge of hotel Property Management System (LMS or Infor).
• Bilingual. (Chinese)
• Previous experience working in a similar large scale luxury resort operation.

TOGETHER WE WIN

DISCLAIMER

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.