Clinical Service Specialist/Medical Assistant

Medical Assistant/Customer Service Specialist

Center City (Philadelphia) PA

Vivo Infusion Certified Medical Assistant/CSS:

In this position you will play a crucial role in our clinical operations by providing essential support to our medical team patients and the infusion center! As a Medical Assistant you will be responsible for welcoming patients assisting medical staff and delivering safe compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Medical Assistant with prior administrative experience strong initiative and the ability to work independently. This location will require working on some days when no patients are scheduled working alone to support administrative functions and intake medical deliveries as needed.

Compensation:

• Pay Range: $20.00 - $25.00 / hr

• Bonus Plan Target: 5% Annually (Based on performance)

• Private Equity for the Greater Good-Company-wide Employee Ownership Program

Benefits Offered:

• Medical Dental Life Vision

  • Option for HSA w/ Employer Contribution

• 401K with Match up to 4%

• PTO: Accrual 4 weeks/YR buy-back program (get paid for unused PTO) and PTO donation program to allow Vivo team members to donate to others in need

• Wellness Reimbursement Program - $360 Annually

• Employee Referral Bonus - Uncapped bonus potential

• Tuition Assistance Program

• Employee Assistance Program (Employer-provided)

• Short & long-term disability (Employer-provided)

• Life Insurance (Employer-provided)

Employment Type Schedule FLSA Status:

• Full-Time

• Position Schedule: Monday- Friday 7:30 am - 4:30 pm

• Alternating Saturday shifts 8:00am-12:00pm at the Jenkintown PA clinic

• Travel may be required for training

  • Miles and tolls reimbursed for required travel

• FLSA Status: Non-Exempt

Location: Center City (Philadelphia) :

100 South Broad Street Suite 2010 Philadelphia PA 19110

101 Greenwood Ave #635 Jenkintown PA 19046

Reports to: Clinical Operations Manager

Primary responsibilities:

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients assist with scheduling manage phone calls (incoming and outgoing) and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect prepare and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patients chart
• Demonstrate effective communication skills reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary responsibilities:

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Qualifications:

• High school graduate or equivalent required.
• Medical Assistant Certification or Registration required.
• CPR/BLS required.
• 6 months of clinical experience required.
• 1 year in an administrative or customer service role preferred.
• Phlebotomy and lab processing skills preferred.
• Self-motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members patients and physicians.
• Must possess computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting! Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. These treatments are delivered by a highly-skilled clinical nursing staff and monitored by board-certified advanced practitioners.

Vivo Infusion has received The Gold Seal of Approval from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo by visiting our website:

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Specific vision abilities required by this job include close vision color differentiation distance vision peripheral vision depth perception and ability to adjust focus. While performing the duties of this job the employee is required to stand; walk and talk hear and smell.

Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger handle or feel and reach with hands and arms. He/she is frequently required to sit; stoop kneel bend crouch or crawl.

The employee may be required to use safety equipment PPE (personal protective equipment) that may include but not be limited to face shield or goggles non-slip shoes gloves mask and other protective garments and equipment.

Vivo Infusion is an Equal Opportunity Employer.

RECRUITMENT PRIVACY STATEMENT Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website: will never be asked to provide personal identification information (e.g. SSN Drivers License Passport) or financial information (e.g. Banking Information) during the application and Interviewing process.

We may request:

• Contact details such as name address email address and phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications job qualifications education certifications or licenses details included in your CV/resume transcripts and employment references.
• Nominated references including their name contact details employer and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data please contact us at 855.478.1528 or emailing .