Programmatic advertising- Customer Support Team Lead

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals.

They grow in a demanding environment combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission

Customer Support Team Lead are customer care profiles and technical experts of our solutions always ready to help demanding clients and investigate technical issues.
Youll join an amazing team based in Chennai India and report directly to Arnaud our Senior Support manager.

What youll do

Provide on-the-ground leadership coverage especially across local time zones ensuring continuity when regional managers are unavailable.
Act as the first point of contact for escalations urgent issues and operational decisions.
Guide CSS team members in day-to-day operations enforcing best practices and consistent support processes.
Align closely with the Support Manager on goals performance and continuous improvement initiatives.
Contribute to onboarding and training of new CSS members supporting knowledge transfer and team cohesion.
Maintain direct CSS responsibilities (customer support troubleshooting problem resolution) to ensure service quality while balancing leadership duties.

About you Required:

Strong track record of leadership and mentoring within a technical support team.
Excellent communication and conflict-management skills with proven ability to de-escalate complex customer or team situations.
Deep knowledge of Equativs support processes with hands-on expertise in troubleshooting SaaS and AdTech solutions (SQL APIs HTML/JS/CSS SDKs).
Demonstrated ability to operate across multiple time zones coordinating efficiently with remote managers.
Minimum 78 years of experience in customer support including 2 years in management positions.

Nice to have

Previous experience in a Team Lead or deputy leadership role.
Knowledge of DV360 and Equativs product suite.
Flexibility to adapt to a 24/7 support coverage model.
Experience with global team coordination across APAC EMEA or Americas.

About Equativ

Equativ a leading independent ad platform brings scale and simplicity to digital advertising. Following itsrecent merger with Sharethroughand the acquisition ofKamino Retail advertisers media owners and technology partners rely on Equativs advanced SSP curation and retail media services and technology to achieve maximum business outcomes. With a focus on privacy-first programmatic video CTV and data-driven solutions Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy. The companys global expertise is also backed by a team of over 750 employees across 19 countries.

Equativ has been awarded the label and is proud to be among the best companies in the ChooseMyCompany ranking recognized for its flexible working environment.

Come and lead the charge with us in building a transparent ecosystem based on quality!

Equal Employment Opportunity

Equativ is an equal opportunity employer. Equal access to employment services and programs are available to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you require reasonable accommodation throughout the application and/or interview process please contact the recruitment team at emailprotected

About the teamOur highly dedicated Services team has both the art and the science for delivering customer satisfaction.People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment combine technical and consultative skills an...