AI Manager
AI Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Title: AI Manager (individual contributor or pod lead no formal direct reports to start)
Reports to:ChiefOperatingOfficer
Compensation: Competitive base bonus tied to portfolio outcomes
Company: Unchained Location: Remote (U.S.); occasional client travel (510%)
As the AI Manager you are the owner for a portfolio of client accounts. You are accountable for client retention value realization and relationship healthfrom discovery through rollout and continuous optimization. You translate business goals into AI outcomes orchestrate delivery with engineers and coordinators and run the operating rhythm that proves ROI drives adoption and earns renewals and expansion.
What youll do:
Clientdiscovery&success
- TranslatebusinessgoalsintoscopedAIwork;setclearsuccessmetricsandtime-to-valuetargets.
- DefineandmaintainaClientSuccessPlanperaccount(goalsstakeholdersmilestonesKPIsrisks)andreviewitinmonthlyexecutivecheckinsandquarterlybusinessreviews.
- Buildmulti-threadedstakeholderrelationshipsanddriveexecutivealignment.
- OwnclientNetPromoterScore-ensurevalueisbeingdelivered.
Delivery&onboarding
- Driveadoptionandchange:designenablementplanstrainpowerusersbuildsuperusernetworksandremoveblockerstousage.
- Leadrequirementsprocessmappingandsolutiondesign;partnerwithAIEngineers/ContractorstoshipAIAgents/Assistants(AIProjects).
- Orchestratechangemanagementtrainingandrollouttodriveadoption.
Governance&compliance
- ImplementpracticalAIusepolicies(privacydatahandlingacceptableuse);runriskassessmentsandapprovals.
- Maintainlivingdocumentationandcoordinateincidentresponsewithclients.
Performance&optimization
- Provevalueearlyandoften:baselineKPIsquantifyimpactanddeliverweeklyvaluereadoutsthattieAIusagetobusinessresults.
- Defineevaluationplans;reviewlogs/analyticstoimproveaccuracylatencyandcost.
- Prioritizeaclientbacklog;runcontinuousimprovementcyclestiedtobusinessKPIs.
Commercials&reporting
- RepresenttheVoiceoftheCustomerinternally:synthesizefeedbackinfluenceroadmapprioritiesandchampionqualitystandards.
- Trackscopedeadlinesandmargins;surfaceexpansionopportunities.
- KeepCRMdashboardsandweeklyreportsasthesinglesourceoftruth.
Successcriteria&KPIs
- Ownrelationshiphealthandretentionforassignedaccounts;actastheaccountableexecutiveforvalueadoptionandrenewals.
- OrganizeanddeliverAIprojectsforassignedclients(trackedinCRM).
- Advise20clientsperquarteronAIroadmap&long-termstrategy.
- Lead5recordedtrainings/workshopsperquarterand2liveclientsessionspermonth(attendance/records).
- Providetool/platformrecommendationsforclientswithinbudgets/meetingbusinessrequirements.
- Achieve99%on-timedeliveryofAIinitiatives.
- PartnerwithAICoordinatortokeepCRMdashboardsandbacklogsat100%currency;approveweeklyreportsontime
- 100%deadlineadherenceonclientdeliverables.
- MaintainClientNPS30(bi-annually).
- Provideweeklyscorecardupdates;maintainproactivecommswithAICoordinatorandChiefAIOfficersandChiefOperatingOfficer.
Weeklyrhythm
- Keepclientbacklogsactiveandprioritized;review/approveweeklyclientreports;updatescorecard;auditAirtabledatahygiene;closethelooponclientaskswithinSLA.
Whatyoullbring
- 610yearsinclient-facingdelivery(consultingCSprogrammgmt)with2yearsimplementingAI/automation.
- Strongprocessdesignandchange-managementskills;facilitationexperience(workshopsenablement).
- WorkingknowledgeofLLMapplications(promptingbasicsevaluationplansguardrailsprivacybydesign).
- Toolingfluency:CRM/dashboardsChatGPTCo-PilotGeminiZapier/ Experience:
Manager
Employment Type
Full-Time
Key Skills
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