AI Manager

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: AI Manager (individual contributor or pod lead no formal direct reports to start)

Reports to:ChiefOperatingOfficer

Compensation: Competitive base bonus tied to portfolio outcomes

Company: Unchained Location: Remote (U.S.); occasional client travel (510%)

As the AI Manager you are the owner for a portfolio of client accounts. You are accountable for client retention value realization and relationship healthfrom discovery through rollout and continuous optimization. You translate business goals into AI outcomes orchestrate delivery with engineers and coordinators and run the operating rhythm that proves ROI drives adoption and earns renewals and expansion.

What youll do:

Clientdiscovery&success

TranslatebusinessgoalsintoscopedAIwork;setclearsuccessmetricsandtime-to-valuetargets.
DefineandmaintainaClientSuccessPlanperaccount(goalsstakeholdersmilestonesKPIsrisks)andreviewitinmonthlyexecutivecheckinsandquarterlybusinessreviews.
Buildmulti-threadedstakeholderrelationshipsanddriveexecutivealignment.
OwnclientNetPromoterScore-ensurevalueisbeingdelivered.

Delivery&onboarding

Driveadoptionandchange:designenablementplanstrainpowerusersbuildsuperusernetworksandremoveblockerstousage.
Leadrequirementsprocessmappingandsolutiondesign;partnerwithAIEngineers/ContractorstoshipAIAgents/Assistants(AIProjects).
Orchestratechangemanagementtrainingandrollouttodriveadoption.

Governance&compliance

ImplementpracticalAIusepolicies(privacydatahandlingacceptableuse);runriskassessmentsandapprovals.
Maintainlivingdocumentationandcoordinateincidentresponsewithclients.

Performance&optimization

Provevalueearlyandoften:baselineKPIsquantifyimpactanddeliverweeklyvaluereadoutsthattieAIusagetobusinessresults.
Defineevaluationplans;reviewlogs/analyticstoimproveaccuracylatencyandcost.
Prioritizeaclientbacklog;runcontinuousimprovementcyclestiedtobusinessKPIs.

Commercials&reporting

RepresenttheVoiceoftheCustomerinternally:synthesizefeedbackinfluenceroadmapprioritiesandchampionqualitystandards.
Trackscopedeadlinesandmargins;surfaceexpansionopportunities.
KeepCRMdashboardsandweeklyreportsasthesinglesourceoftruth.

Successcriteria&KPIs

Ownrelationshiphealthandretentionforassignedaccounts;actastheaccountableexecutiveforvalueadoptionandrenewals.
OrganizeanddeliverAIprojectsforassignedclients(trackedinCRM).
Advise20clientsperquarteronAIroadmap&long-termstrategy.
Lead5recordedtrainings/workshopsperquarterand2liveclientsessionspermonth(attendance/records).
Providetool/platformrecommendationsforclientswithinbudgets/meetingbusinessrequirements.
Achieve99%on-timedeliveryofAIinitiatives.
PartnerwithAICoordinatortokeepCRMdashboardsandbacklogsat100%currency;approveweeklyreportsontime
100%deadlineadherenceonclientdeliverables.
MaintainClientNPS30(bi-annually).
Provideweeklyscorecardupdates;maintainproactivecommswithAICoordinatorandChiefAIOfficersandChiefOperatingOfficer.

Weeklyrhythm

Keepclientbacklogsactiveandprioritized;review/approveweeklyclientreports;updatescorecard;auditAirtabledatahygiene;closethelooponclientaskswithinSLA.

Whatyoullbring

610yearsinclient-facingdelivery(consultingCSprogrammgmt)with2yearsimplementingAI/automation.
Strongprocessdesignandchange-managementskills;facilitationexperience(workshopsenablement).
WorkingknowledgeofLLMapplications(promptingbasicsevaluationplansguardrailsprivacybydesign).
Toolingfluency:CRM/dashboardsChatGPTCo-PilotGeminiZapier/ Experience:
Manager

Title: AI Manager (individual contributor or pod lead no formal direct reports to start)Reports to:ChiefOperatingOfficerCompensation: Competitive base bonus tied to portfolio outcomesCompany: Unchained Location: Remote (U.S.); occasional client travel (510%)As the AI Manager you are the owner for ...