Product Support Manager

Join us at Butler Machinery as a Product Support Manager

Location: Rapid City SD or Pierre SD

Department: Service Operations - Aftermarket

Type: Exempt Full-Time

Region Coverage: Rapid City Pierre Chadron Kearney

Why This Role Matters

The Product Support Manager at Butler Machinery is a vital leadership role responsible for enhancing operational efficiency safety culture and customer satisfaction across service and parts departments. With over 50% travel this position ensures consistency across store locations by reviewing KPIs financials and safety practices while also collaborating with manufacturers like Caterpillar on Dealer Excellence programs and warranty decisions. The role supports team development promotes manufacturer programs and drives strategic growth in aftermarket servicesall aligned with Butlers mission to build long-term relationships founded on trust and mutual success.

What Youll Do

• Provide support to the Service and Parts Team in your region including travel to those stores.
• Assist with meeting metrics and attributes set by Caterpillar.
• Conduct contamination control audits review customer surveys and provide support to the store for ways to improve customer experience.

What You Bring

• Technical/Mechanical knowledge and Caterpillar or AGCO product experience is a must.
• Proficient with supporting systems like DBS Service Link or other related systems preferred.
• Ability to travel an average of 2-3 nights per week to visit stores off-site meetings etc.
• Ability to build relationships and be self-sufficient.
• Completion of Lead Yourself of internal candidate is preferred

What We Offer

• Competitive pay & profit sharing including 10% employer retirement contributions with an additional 5% based on profit
• Healthcare coverage comprehensive medical dental and vision insurance
• Wellness support wellness incentives telehealth and a company-funded EAP
• Growth opportunities tuition reimbursement training programs and a customized onboarding experience
• Financial flexibility SmartDollar Legal Shield identity protection and HSAs
• Recognition & engagement structured programs and feedback-driven culture
• Community impact paid volunteer time to give back locally

Ready to Apply

Apply online or contact with any questions. We cant wait to meet you!

EOE/Vet/Disability
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