Support Officer

• Support users worldwide with expert help and training.
• Enjoy varied tasks across tech support and admin.
• Full-time appointment on an ongoing basis.
• Base salary range: $95231 $100643 p.a. plus 17% superannuation.

About the area

The ACG is a multi-disciplinary joint venture and UWA Research Centre which provides professional education training and research services to the mining sector in the disciplines of underground open pit and environmental mining geomechanics. The overall aim of the Centre is to improve mine safety and productivity.

mXrap is a geotechnical data analysis platform developed within the ACG. It has been successfully deployed on over 80 mine sites around the world.

About the opportunity

• Provide advanced first-line support for mXrap users by identifying common issues documenting known problems and recommending preventative measures.
• Develop and deliver training programs for new users to ensure effective onboarding and usage of the mXrap platform.
• Assist with consortium administration including onboarding new members managing billing and coordinating licence agreements.

About you

• Relevant tertiary qualification or demonstrated equivalent competency
• Highly developed written verbal and organisational skills with the ability to set priorities and meet deadlines
• Experience working with a range of contemporary computing platforms applications and systems
• Experience in developing and delivering training materials.
• Knowledge of or experience working in the mining industry or in a technical/software support capacity is beneficial

Note: The successful applicant may occasionally be required to work on weekends and outside standard business hours depending on operational needs.

Position description: Position Description - Support Officer

To learn more about this opportunity please contact Asher Floyd at

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Wednesday 1 October 2025

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record vibrant campus and working environments there is no better time to join Western Australias top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all including Aboriginal and Torres Strait Islander people women those from culturally and linguistically diverse backgrounds the LGBTIQA community and people living with disability.

If you require any reasonable adjustments we encourage you to advise us at the time of application. Alternatively you can contact us for assistance during the recruitment process.

If you have queries relating to your application please contact the individual named in the advertisement. Alternatively please contact the Talent team at with details of your query. To enable a quick response please include the 6-digit job reference number.