Accounts Receivable Collections Lead
Accounts Receivable Collections Lead
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Job Description
Update Coming to the Teladoc Health Careers page URL
As part of a system transition on October 11-12 2025 current job posting links will no longer be accessible.
To continue viewing this job or other opportunities:
Before October 11: Note the Job ID Number for the posting you are interested in.
After October 12: Visit the Teladoc Health Careers to search for openings using the Job ID Number or browse other openings.
Teladoc Health is a global whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee youre empowered to show up every day as your most authentic self and be a part of something bigger thriving both personally and professionally. Together lets empower people everywhere to live their healthiest lives.
Summary of Position
The Accounts Receivable (AR) Collections Team Lead is responsible for overseeing the daily operations of the collections team while supporting the companys financial goals. This role combines leadership analysis and process oversight to ensure the timely and accurate resolution of outstanding close partnership with the AR Manager the Team Lead will supervise and coach collectors provide training and process documentation monitor performance against goals and support planning forecasting and reporting activities.
Essential Duties and Responsibilities
Monitor daily team performance providing guidance and support to ensure effective collections strategies and timely account resolution.
Review and resolve escalated collection issues from collectors clients and internal stakeholders.
Support collections forecasting and planning in alignment with organizational goals.
Research and reconcile AR balances triage accounts to ensure accurate payment allocation and billing and determine necessary actions for timely resolution.
Analyze performance metrics identifying key drivers and root causes of issues to improve results.
Ensure complete portfolio coverage by all team members and equitable distribution of accounts.
Oversee team quality audits and prepare productivity reporting to ensure accuracy consistency and achievement of performance standards.
Coordinate meetings to present customer issues assign action items and meet follow-up expectations client meetings and conference calls to address collections issues resolve disputes and maintain strong client relationships.
Lead special projects and initiatives assigned by management.
Recommend and implement process improvements to enhance efficiency and effectiveness.
Consistently meet or exceed productivity standards for daily and monthly assignments.
Prioritize workload to maximize turnaround time for both self and team.
Assist in creating updating and maintaining standard training materials and process documentation.
Provide training and coaching to AR staff including onboarding of new employees and ongoing development for existing team members.
Perform other ad hoc duties as required.
The time spent on each responsibility reflects an estimate and is subject to change depending on business needs.
Supervisory Responsibilities
No
Qualifications Expected for Position
Strong knowledge of the Order to Cash processes including contracts billing collections payment applications and accounting principles.
Advanced meeting facilitation skills with the ability to drive discussions toward clear actionable steps to expedite collections.
Experienced in day-to-day use and navigation on an Oracle platform preferred
Intermediate to advanced proficiency in Microsoft Excel (reporting summaries data transformation pivot tables lookups data analysis).
Prior success leading teams and serving as a trainer mentor or subject matter expert (SME) within Order-to-Cash functions.
Ability to analyze account impacts conceptually and analytically connecting details to the bigger picture.
Experience in a publicly traded company and B2B collections environment preferred.
Strong organizational skills with experience operating in a global business environment preferred.
Excellent verbal and written communication skills with a professional assertive style.
Collaborative and effective in a team-oriented environment.
Ability to work in a hybrid office environment. Our office is located in Warsaw.
#LI-SS2 #LI-Hybrid
Why Join Teladoc Health
A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care at every stage in a persons health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020 Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented passionate individuals make the difference in this fast-moving collaborative and inspiring environment.
Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation:Weve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer we never have and never will discriminate against any job candidate or employee due to age race religion color ethnicity national origin gender gender identity/expression sexual orientation membership in an employee organization medical condition family history genetic information veteran status marital status parental status or pregnancy.
Employment Type
Full Time
