Principal, HR Specialist, Customer Service PXT
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about shaping the future of HR at Amazon Join CS PXT as a Principal HR Specialist for Strategy & Transformation pioneering initiatives that will revolutionize how we deliver HR services at scale. This highly visible role combines strategic leadership with hands-on execution offering the opportunity to pioneer AI integration in HR while leading cross-organizational transformation efforts.
As a key leader on the CS PXT Transformation team youll shape how PXT supports Customer Service employees globally. This role offers unique exposure to senior leadership and the chance to build scalable solutions that could become blueprints for Amazons future HR operating model.
Key job responsibilities
Responsibilities may include but are not limited to:
Drive future-state HR strategy development and transformation initiatives across CS PXT
Lead strategic planning and documentation for major organizational changes
Spearhead AI/ML integration and innovation across HR service delivery
Design and implement scaling strategies for potential program expansion to other organizations
Own executive-level communications and strategic narratives
Build frameworks for cross-organizational partnerships and program expansion
Drive HR role evolution through innovative service delivery models
Manage complex multi-stakeholder projects with significant organizational impact
Partner with tech teams to identify and implement automation opportunities
Develop change management strategies for large-scale initiatives
A day in the life
This role sits at the intersection of strategy innovation and execution. As a key thought partner to the CS PXT Transformation leader youll help shape and drive our organizational vision. Your day might include partnering with tech teams on AI experiments crafting strategic narratives and designing frameworks for scaling successful innovations across Amazon.
Youll regularly:
Act as strategic advisor on organizational direction and future-state planning
Drive rapid experimentation with AI and emerging technologies in HR
Craft compelling narratives for senior leadership communications
Lead multiple high-impact transformation initiatives simultaneously
Build frameworks to scale successful innovations beyond CS PXT
Navigate complex stakeholder relationships across functions and levels
About the team
The CS PXT Transformation team is pioneering the future of HR at Amazon leading strategic initiatives that are reshaping how we support Customer Services employees globally. Were driving innovative solutions in AI integration process optimization and HR service delivery while setting new standards for operational excellence. Our team combines strategic thinking with hands-on execution offering unique opportunities to shape Amazons HR evolution. If youre energized by complex challenges passionate about innovation and ready to influence the future of HR at scale join us in transforming how Amazon delivers HR services.
Bachelors Degree
5 years HR Generalist or strategic planning experience
Experience leading complex cross-functional programs
Track record of data-driven decision making and metrics-based improvements
Demonstrated experience owning program strategy end-to-end delivery and executive-level communications
Experience managing multiple stakeholders across organizational levels
Ability to navigate ambiguous complex environments
Able to execute multiple priorities under tight deadlines
Amazon writing experience and demonstrated storytelling ability
Experience leading strategic transformation initiatives or large-scale process improvements
Strong analytical skills with proven ability to drive data-based decision making
Track record of scaling programs or processes across organizations
Experience with AI/ML implementation or technology transformation projects
Background in strategy consulting or internal strategy roles
Strong understanding of modern HR practices and emerging trends
Experience building frameworks and strategic documentation
Proven ability to influence and align senior stakeholders without direct authority
Change management experience in large organizations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a key leader on the CS PXT Transformation team youll shape how PXT supports Customer Service employees globally. This role offers unique exposure to senior leadership and the chance to build scalable solutions that could become blueprints for Amazons future HR operating model.
Key job responsibilities
Responsibilities may include but are not limited to:
Drive future-state HR strategy development and transformation initiatives across CS PXT
Lead strategic planning and documentation for major organizational changes
Spearhead AI/ML integration and innovation across HR service delivery
Design and implement scaling strategies for potential program expansion to other organizations
Own executive-level communications and strategic narratives
Build frameworks for cross-organizational partnerships and program expansion
Drive HR role evolution through innovative service delivery models
Manage complex multi-stakeholder projects with significant organizational impact
Partner with tech teams to identify and implement automation opportunities
Develop change management strategies for large-scale initiatives
A day in the life
This role sits at the intersection of strategy innovation and execution. As a key thought partner to the CS PXT Transformation leader youll help shape and drive our organizational vision. Your day might include partnering with tech teams on AI experiments crafting strategic narratives and designing frameworks for scaling successful innovations across Amazon.
Youll regularly:
Act as strategic advisor on organizational direction and future-state planning
Drive rapid experimentation with AI and emerging technologies in HR
Craft compelling narratives for senior leadership communications
Lead multiple high-impact transformation initiatives simultaneously
Build frameworks to scale successful innovations beyond CS PXT
Navigate complex stakeholder relationships across functions and levels
About the team
The CS PXT Transformation team is pioneering the future of HR at Amazon leading strategic initiatives that are reshaping how we support Customer Services employees globally. Were driving innovative solutions in AI integration process optimization and HR service delivery while setting new standards for operational excellence. Our team combines strategic thinking with hands-on execution offering unique opportunities to shape Amazons HR evolution. If youre energized by complex challenges passionate about innovation and ready to influence the future of HR at scale join us in transforming how Amazon delivers HR services.
Bachelors Degree
5 years HR Generalist or strategic planning experience
Experience leading complex cross-functional programs
Track record of data-driven decision making and metrics-based improvements
Demonstrated experience owning program strategy end-to-end delivery and executive-level communications
Experience managing multiple stakeholders across organizational levels
Ability to navigate ambiguous complex environments
Able to execute multiple priorities under tight deadlines
Amazon writing experience and demonstrated storytelling ability
Experience leading strategic transformation initiatives or large-scale process improvements
Strong analytical skills with proven ability to drive data-based decision making
Track record of scaling programs or processes across organizations
Experience with AI/ML implementation or technology transformation projects
Background in strategy consulting or internal strategy roles
Strong understanding of modern HR practices and emerging trends
Experience building frameworks and strategic documentation
Proven ability to influence and align senior stakeholders without direct authority
Change management experience in large organizations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
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