Professional Services Consultant

Professional Services Consultant

At Mimecast we dont just implement solutions - we create lasting impact for our customers. Our Professional Services team sits at the heart of that mission making sure every deployment runs smoothly every migration is seamless and every customer walks away confident in their decision to partner with us.

Were looking for a skilled Professional Services Consultant who thrives on solving problems building trusted relationships and making complex projects feel simple. Youll work directly with our customers to bring Mimecasts services to life while partnering with teams across Support Product Engineering Customer Experience and Sales to make sure every implementation delivers value.

If youre the kind of person who gets excited by collaboration loves getting technical and knows how to keep projects on track- youll feel right at home here.

What Youll Do

• Guide customers through implementing Mimecast services and ensure successful deployments
• Support smooth email archive migrations from legacy solutions
• Escalate and track issues or feature requests with Support and Product Development
• Spot opportunities to upsell additional products and services where theyll add value
• Collaborate with cross-functional teams to deliver exceptional customer outcomes

What Youll Bring

• Strong IT administration skills with Microsoft Exchange (on-prem Azure Exchange Online) Google Workspace or other email systems
• Advanced knowledge of key technical requirements (SMTP LDAP(S) Active Directory SSL Certificates MX records journaling etc.)
• Familiarity with email archive solutions (e.g. Enterprise Vault) and gateway solutions (e.g. Mimecast Proofpoint MessageLabs/Symantec Cloud)
• Technical expertise in operating systems desktop deployment and system administration
• Experience using MS Office (Word PowerPoint Excel Visio) to create materials and deliverables
• Exposure to Archive & Email Migration tools and understanding of Exchange migrations
• Experience in customer-facing roles ideally Professional Services or consulting
• Analytical problem-solving skills and strong communication with stakeholders including at C-level
• Scripting knowledge (PowerShell VBScript C#) a plus

Why Join Mimecast

Here youll have the chance to:

• Work with cutting-edge technology in cybersecurity and human risk management
• Build lasting relationships with enterprise customers across industries
• Collaborate with some of the brightest minds in tech
• Shape your own career path with growth learning and progression opportunities
• Be part of a culture thats innovative inclusive and celebrates success together

At Mimecast your work doesnt just deliver value to customers - it helps secure the way the world communicates.

The salary range for this position is 40000 - 54000 base benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role level and location. These factors and individual capabilities will also determine the individual pay offered.

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Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.