Data Centre Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About us
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions including technical contact Centre services at Tiers I II and III to demanding corporate government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown over the past 30 years from being one of Canadas pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support infrastructure management cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include amongst others SOC ISO 27000 PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the websiteJob Title: Data Centre Coordinator
Location: Markham Ontario
Job Type: Full-Time on-site at Markham. On-call & after office hours as required
Summary:
The Data Centre Coordinator is responsible for overseeing the daily operations of the data centre ensuring uptime security and compliance with standards. This role involves monitoring performance coordinating with internal and external stakeholders supporting client requirements and maintaining accurate operational documentation. Success in this role is measured through uptime reliability compliance process accuracy and timely delivery of services.
Responsibilities:
Operations & Monitoring
- Monitor overall data centre performance; analyze and recommend improvements or upgrades.
- Respond to and escalate alarms; troubleshoot electrical/mechanical issues with Facilities.
- Manage backups disaster recovery operations and data security with cross-location teams.
- Support implementation and maintenance of IT security data privacy and risk policies.
Client & Vendor Support
- Consult clients on power cooling and air-handling requirements; assist with new installations.
- Perform Ethernet and fiber patch cabling for internal and customer use.
- Act as liaison between clients vendors and internal teams to ensure seamless coordination.
- Compliance & Security
- Monitor data centre physical security access logs and adherence to compliance standards (ISO 27001 SOC 2 etc.).
- Support quarterly and annual inventory audits; ensure adherence to privacy and security policies.
- Asset & Documentation Management
- Maintain accurate asset inventory records including asset tagging and equipment tracking.
- Maintain site drawings up to rack level; keep all documentation current.
- Develop update and maintain standard operating procedures (SOPs) and process documentation.
- Assist with planning scheduling and coordinating deliverables for clients within defined timelines.
- Organize project meetings prepare agendas distribute minutes and track follow-ups.
- Support preparation of reports proposals and project documentation.
- Act as communication bridge between project teams and departments.
Required Skills & Qualifications
- Diploma/degree in IT Computer Science or related technical field.
- 24 years experience in data centre operations IT infrastructure support or coordination roles.
- Working knowledge of data centre infrastructure: UPS generators HVAC/CRAC PDUs patch cabling.
- Familiarity with ITIL processes (incident change and problem management).
- Strong organizational prioritization and documentation skills.
- Good understanding of IT principles and systems; experience with project management tools is an asset.
Competencies & Attributes
- Communication: Strong verbal and written communication.
- Teamwork: Ability to work across functions and locations.
- Problem-Solving: Strong troubleshooting and escalation judgment.
- Attention to Detail: Precision in documentation and records.
- Proactivity: Ability to anticipate issues and suggest improvements.
- Resilience: Able to work under pressure and meet deadlines.
Disclaimer:Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.
Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race ancestry place of origin citizenship creed sex sexual orientation age marital status family status disability color or ethnic origin as required by the Ontario Human Rights Code.
Required Experience:
Senior IC
Key Skills
- English
- Helpdesk
- Asset Management
- ABB
- Data Mining
- Control Engineering
About Company
Pathway Communications: Your trusted choice for Outsourced IT support services in Toronto. Elevate your business with our expertise and boost your business efficiency.
