Operations Business Data Analyst - TheFork

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries.

Were part of the Tripadvisor Group and proud to be building a diverse people-first culture where respect ownership growth and better together values thrive.

About the role

Within our Operations organization we are looking for a Business Analyst who combines strong analytical expertise with project management skills to help us scale smarter and faster across our 3 key departments: Quality Compliance & Fraud Sales Administration & Onboarding and Special Missions.

This is a hands-on high-impact role for someone who loves diving deep into data turning insights into strategies and driving cross-functional initiatives to execution.

What you will do

• Lead analysis-driven projects: identify opportunities validate hypotheses with data and translate results into clear business actions.
• Gather document and analyze business requirements turning them into clear project scopes and actionable plans.
• Use SQL (mandatory) and Python (preferred) to validate assumptions measure performance and uncover insights that guide business decisions.
• Build dashboards reports and monitoring tools that bring visibility to KPIs and operational performance.
• Partner with cross-functional teams (Sales Customer Operations Finance Product Security Legal) to design and implement scalable solutions that improve efficiency and reduce risk.
• Support fraud detection projects by developing models rules and monitoring frameworks while also contributing to other operational excellence projects.
• Continuously improve and automate processes by leveraging data and technology.
• Provide analytical support to leadership to evaluate new initiatives measure results and recommend actions.
• Contribute to the development of best practices methodologies and documentation for the Operations organization.
  
  

Who you are

• Bachelors degree in Engineering Business Economics Statistics Computer Science or similar.
• 2 years of experience in data analysis operations fraud consulting or a related role.
• SQL expert (mandatory) able to query large datasets and optimize queries.
• Python skills (preferred) experience with pandas data visualization and automation scripts.
• Strongly analytical with a problem-solving mindset and the ability to transform data into actionable strategies.
• With a project management mindset able to define requirements manage stakeholders and ensure delivery.
• Required soft skills: results-driven excellent communication skills proactive curious and able to adapt in a moving environment humble and eager to learn team player
• Previous experience with Salesforce is a plus
• Fluency in English and Spanish (written and spoken).
  
  

What we offer you

An awesome team (not everybody like our jokes but we try our best)

Flexible working environment (2 days home office per week)

Rewarded internships

Lunch vouchers available for each working day (because yes we like to try our best restaurants)

International teams - More than 30 nationalities and 16 offices worldwide

Highly inclusive working environment

Continuous learning and development programs

A program dedicated to help you have the best work/life balance

Amazing offices with dining coffee point on each floor and leisure area

Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork dont miss this chance and apply.. we are waiting for you!

We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability age socio-economic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly

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