Account Manager ï IT Services | Cloud, AI & Cybersecurity

Account Manager IT Services Cloud AI & Cybersecurity

Since 1994 iCorps Technologies has provided managed IT services and technology consulting to businesses including small mid-sized and large organizations. The team works with clients across multiple industries to deliver solutions in cloud adoption AI and cybersecurity.

The company is seeking an IT Account Manager / Client Success Manager with a minimum of five years experience in technology services or consulting. The position involves managing client relationships supporting technical excellence and contributing to a collaborative work culture.

Job Description

The Account Manager role serves as the primary relationship manager for iCorps clients focusing on facilitating initiatives supporting solution adoption and assisting clients in aligning IT with their business objectives.

This role involves collaborating with client stakeholders and internal consulting and technical teams to connect business needs with technical execution. The Account Manager will guide discussions identify opportunities and address barriers to support successful project outcomes and ongoing client engagement.

Key Responsibilities

Serve as the main relationship manager for assigned accounts promoting client satisfaction and retention.

Collaborate with consultants and technical teams to ensure project progress.

Lead quarterly business reviews and client meetings to gather feedback report on progress and identify potential opportunities.

Develop and present technology plans addressing cloud adoption strategies AI integration and cybersecurity updates.

Recognize opportunities for clients to utilize additional value from iCorps IT services.

Advocate for clients by escalating issues when required and ensuring they are resolved.

Maintain awareness of client environments objectives and challenges to support effective planning.

Qualifications

Bachelors degree in Business IT or a related field (or equivalent experience).

At least 5 years of account management client success or sales experience within IT services managed services or technology consulting.

Demonstrated ability in client retention satisfaction and account growth.

Skill in building relationships at executive levels and facilitating technology adoption.

Awareness of current trends in cloud adoption AI and cybersecurity.

Strong organizational skills and the capacity to manage multiple priorities.

Benefits

Salary and performance incentives.

Health dental and vision insurance.

401(k) with matching contributions.

Paid time off (PTO) and holidays.

Professional development opportunities training and certifications (including AI and cloud platforms).

Exposure to technologies such as AI cloud adoption and cybersecurity.

Hybrid work environment.

Opportunities for career advancement in a team-oriented setting.

About iCorps

At iCorps Account Managers collaborate with consultants and technical experts. While not directly handling technology this role supports solution adoption monitors initiative progress and helps clients achieve defined objectives. The company offers a cooperative environment and resources for professional growth.

iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age color disability gender (including gender identity) marital status national origin race religion sex sexual orientation veteran status or any other status protected by applicable law.

For more information please visit our website at or send your resume