Director of Operations

About PlanITROI

Since 2001 PlanITROI has been providing global reverse logistics IT Asset Disposition and Asset Recovery Services for OEMs retailers enterprises education and SMB organizations committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good by turning clients returned retired or idle IT devices laptops PCs smartphones and tablets etc. into re-certified affordable technology solutions sold directly and through the largest retailers in the world!

Director of Operations overview: PlanITROI is seeking a strategic and results-driven Director of Operations to lead scale and inspire a high-performance team within a fast-paced dynamic working environment. This pivotal role is responsible for optimizing all aspects of operations including manufacturing logistics quality and customer serviceto support our mission of delivering best-in-class re-manufactured technology products.

You will play a critical role in developing and executing scalable processes automation strategies and data-driven road-maps that consistently exceed service-level agreements (SLAs) production targets and client expectationswhile improving cost efficiency and operational agility.

Our Operations span Receiving Production Repair Product Cleaning and Customization Parts Management Finished Goods E-Commerce Fulfillment Reverse Logistics and Customer Service. This role reports directly to the VP of Operations and is expected to be both hands-on and visionary.

THIS IS AN ONSITE ROLE IN YOUNGSVILLENORTH CAROLINA.

Key Responsibilities:

• Lead daily operational execution across all functionsfrom production and quality control to logistics and inventoryensuring high throughput cost efficiency and service excellence.
• Cultivate a dynamic high-performance culture by coaching and mentoring operations leaders and front-line staff to achieve ambitious KPIs.
• Drive operational excellence by identifying developing and standardizing best practices across manufacturing processes including refurbishment configuration and quality assurance.
• Oversee all reverse logistics activities including returns asset recovery and reprocessing to maximize asset value and minimize waste.
• Implement automation and process improvement initiatives across receiving production and outbound logistics to increase accuracy and efficiency.
• Develop and maintain SOPs and process documentation aligned with RIOS R2V3 and OSHA standards; lead successful certification and audit readiness.
• Manage third-party vendors for testing data wiping and imaging solutions ensuring compliance and technological innovation.
• Monitor production flow and inventory backlogs proactively resolving bottlenecks to meet internal and client SLAs.
• Define and track key operational metrics (e.g. yield cycle time on-time delivery first-pass quality) to continuously improve performance.
• Collaborate with eCommerce and Sales teams to deliver customer-specific product builds and drive fulfillment excellence.
• Forecast plan and manage parts and consumables inventory for production and repair operations using real-time and historical data.
• Direct and improve repair operations for failed units from Production and QC to minimize rework time and improve asset recovery rates.
• Champion a culture of continuous improvement applying Lean Six Sigma 5S and Kaizen methodologies to eliminate inefficiencies and improve productivity.
• Optimize facility layout and space utilization for production storage and logistics activities to support growth and scalability.
• Build a resilient adaptable operations team that thrives under change and supports PlanITROIs mission to deliver innovative IT asset life-cycle solutions.

Requirements & Experience:

• Bachelors degree in Engineering Operations Management Supply Chain or a related field; Masters degree is a plus.
• 8 years of experience leading operations in electronics manufacturing re-manufacturing or reverse logistics environments.
• Proven success building and leading Operations and Production teams in high-volume quality-focused settings.
• Lean Manufacturing or Six Sigma certification (Green Belt or higher) is required.
• Project Management experience desired.
• Deep knowledge of manufacturing processes production flows and quality control systems.
• Demonstrated expertise in reverse logistics refurbishment workflows and asset recovery strategies.
• Experience managing third-party vendors for specialized services (e.g. wiping imaging testing).
• Strong understanding of logistics fulfillment and e-commerce operations including pick/pack/ship methodologies.
• High proficiency in tools and platforms for reporting automation and process optimization.
• Strong leadership communication and change management skills.
• Ability to think strategically while driving day-to-day operational results.
• Advanced Microsoft Office and SharePoint proficiency; experience with ERP or WMS systems is a plus.
• Knowledge of server/network infrastructure troubleshooting is a strong advantage.

PlanITROI Core Values

• Driven & Confident
• Think Win/Win Always
• Own IT/Solve IT
• Personal Growth leads to Professional Growth
• Innovate & Revolutionize the World
• Proud to be Part of the PlanITROI Team

The expected annual salary for this position is $110000-$140000 PlanITROI offers a comprehensive benefits package including health insurance a 401(k) with company match paid time off and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.

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