Training Coordinator - Patient Financial Services

SECTION I

BASIC FUNCTION:

Training Coordinator is responsible for evaluating planning and implementing ongoing training education and competency validation for all Patient Billing and Financials Services staff and clerical staff outside the department as it relates to our functional responsibilities. Collaborates with leadership personnel to ensure that required training and educational programs and resources are available. Develops program participates in operational assessment and analysis as needed for program development. Ensures competencies and performance standards are achieved. Analyzes data for ongoing monitoring and management of procedures. Writes policies and procedures catalogs information for access organizes information for ease of access. Develops in depth knowledge of procedures and systems with the intention of utilizing all training opportunites directly within our Information Systems. Assists with identifying and establishing data points available within systems for purpose of accurate information outcomes.

SECTION II

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education: Associates or Bachelors preferred or comparable work experience.

Experience: 5 years experience working in Healthcare witha focus on training preferred. Must have excellent verbal and written communication skills. Must be proficient with Soarian Financials Microsoft Office training tools and spreadsheets.

SECTION III

GUIDING BEHAVIORS:

• Communication: Listen to understand before seeking to be understood.
• Collaboration: Deliver outstanding service ensuring that safety comes first.
• Compassion: Serve every person with empathy dignity and compassion.

SECTION IV

PHYSICAL REQUIREMENTS:

Should be able to push/pull lift/move 15 lb. be able to perform moderately difficult manual manipulations such as using a keyboard writing and filing for extended periods of time must be able to perform tasks which require hand-eye coordination such as data entry typing and using photo copiers. Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance. Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.

SECTION V

RESPONSIBILITIES OF THE POSITION:

• In collaboration with department leadership oversees the development implementation and evaluation of training to support delivery of high quality services and compliance with all regulatory requirements related to staff performance of assigned job duties.
• Develops a system to meet training requirements at all skill levels for staff such as but not limited to; department orientation competency assessment continuing education mandatory education required by regulatory agencies new or changes in processes or policies Customer Service or Information Technology training.
• Develops delivers tracks monitors measures and maintains training programs and competency assessments.
• Develops training programs consistent with departmental mission goals objectives and standards of practice.
• Monitors and analyzes data related to staff performance provides feedback and coaching provides additional training as needed and recognizes staff for high performance.
• Provides system update information and training for staff on an as-needed basis
• Provides support and direction to leadership staff in the implementation of the compentency-based education framework.
• Conducts periodic learning needs assessments and develops programs to address identified needs.
• Focuses on meeting operational objectives; accurate and complete data and financial information customer service regulatory and compliance regulations.
• Develops appropriate communication and resource-sharing mechanisms with leaders.
• Provides feedback to leadership regarding process improvement training needs policies and procedures.
• Develops and revises processes policies and procedures in collaboration with Department Leadership and feedback from staff.
• Promotes positive employee relations throughout the organization and fosters a spirit of teamwork commitment and ownership.
• Participates in activities to promote recruit and retain employees.
• Serves on various committees and projects as needed.
• Completes required training.
• Adheres to patient privacy policies and procedures maintain confidentiality.
• Other duties as assigned.